Field Service Technician (Albany, NY Area)

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

Position Summary

As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems.

You will also play a key role in building customer relationships, and proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships.

Job Description

• Installation & Integration: Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.
• Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Collaboration: Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.
• Organizational Skills: Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Team Engagement: Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures.

Qualifications