Customer Service Representative - Irrigation Focused

Customer Service Agent – E-Commerce (Email-Based, Irrigation Focus)
White City, OR | Full-Time | Growth-Oriented Role

Do you know your way around drip systems, sprinklers, or irrigation parts—and enjoy helping others solve problems?
Are you ready to put that knowledge to work in a role where your expertise will be valued, and your written communication skills will shine? If so, Drip Depot wants to hear from you.

At Drip Depot, we’re known for providing exceptional, friendly, and knowledgeable customer service—exclusively through email. No phones, no scripts—just real people helping real customers succeed with their irrigation projects. We’re looking for a Customer Service Agent with hands-on irrigation knowledge who thrives in fast-paced environments, writes with clarity and professionalism, and wants to grow with a company that values both expertise and career development.

What You’ll Do

• Be the expert – Use your irrigation knowledge to guide customers toward the right products and solutions.
• Respond to customer emails with accuracy, empathy, and clear, actionable information.
• Troubleshoot product, order, and installation questions to help customers get their systems up and running.
• Assist with tracking, returns, and general product inquiries—always aiming to exceed expectations.
• Maintain strong product knowledge and stay current on irrigation best practices.
• Meet our quality and response time standards (SLAs) while keeping communication friendly and helpful.
• Share customer insights to help improve our products and services.

What We’re Looking For

• Irrigation experience – You’ve worked with irrigation systems or products and can speak the language confidently.
• Strong written communication – You can write clear, professional, and helpful messages with ease.
• Problem-solving mindset – You enjoy figuring things out and finding effective solutions.
• Tech-savvy – Comfortable navigating online tools and typing efficiently.
• Organized and detail-oriented – Able to manage multiple requests without losing track.
• Team player – Works well independently but also enjoys collaboration.
• Flexible – Willing to work overtime and some weekends during our busy season (March–August).
   

Preferred but not required:

• Email-based customer service experience.
• E-commerce background.

Why You’ll Love Working Here

We believe great service starts with a great team. Here you’ll find:

• A supportive work environment where your irrigation expertise is appreciated.
• Ongoing training and product education to keep your skills sharp.
• A clear path for growth—whether you want to advance in irrigation, e-commerce, or customer support.
• The satisfaction of helping customers succeed with their irrigation projects every day.

Ready to bring your irrigation know-how to our team?