Technical Writer

About Us

Summary

The Technical Writer creates clear, concise, and accurate documentation for software products, internal processes, and user guides. This role translates technical information into user-friendly content for various audiences. 

 

Duties and Responsibilities

• Documentation Development: Create and maintain user manuals, installation guides, help documents, and FAQs for technical products and services. 
• Information Gathering: Work with technical staff to gather and interpret technical information and product specifications. 
• Quality and Clarity: Ensure all documentation is clear, accurate, and comprehensive, making complex information easy to understand for the intended audience. 
• Documentation Design: Assist in the layout and design of documents, incorporating diagrams, screenshots, and other visual aids to enhance readability and user experience. 
• Revision and Update: Regularly review and update existing documentation to ensure continued accuracy and relevance. 
• Technical Support: Provide support by creating documentation that addresses common customer issues and questions. 
• Style Guides: Adhere to company style guides and industry-standard practices to ensure consistency across all documentation.��
• Project Management: Manage documentation projects, including planning, scheduling, and tracking progress to meet deadlines. 
   

Qualifications & Requirements

Required Education, Experience, Certification/Licensure 

• Bachelor’s degree in English, Technical Communication, or a STEM field. 
• 2+ years of experience in technical writing or related documentation roles. 

Preferred Education, Experience, Certification/Licensure 

• Experience in a software or technology environment. 
• Familiarity with tools like Confluence, Markdown, or XML authoring. 

Knowledge, Skills and Abilities (KSAs) 

• Excellent written and verbal communication skills. 
• Ability to quickly learn technical products and tools. 
• Strong attention to detail and organizational skills. 
   

Working Conditions

Equal Opportunity Employer