Field Service Technician - Austin TX

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers located in Austin, TX.

Job Description

The Field Service Technician's responsibilities include: upgrades, implementation, optimization and maintenance support of a large complex regional mission critical communication system.

The Field Service Technician will provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 

Job Requirements

• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Provide a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
• Total familiarity with the latest technologies and troubleshooting techniques
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision. Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, UO, PM’s & CSM’s.
• Able to solve customer problems quickly during stressful situations.
• Able to read and understand equipment schematics and diagrams.
• Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.
• Be proficient with MS Office, Motorola CPS Software. 
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Desired Experience

• 2+ years experience or 4+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics.
• Prior Military Electronics
• Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
• FCC License, ETA and/or other Industry Certifications are also desired.

Candidate Requirements

• Must be able to obtain background clearance as required by government customers
• Availability to be on-call on a 24/7, 365 day basis
• Travel estimation 25%

Location / Territory

• This position will be based in the Austin, TX area

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.