Staff Specialist

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

 

Employee Occupational Health & Wellness is looking for a Staff Specialist to join our team. In this role, you'll serve as a key member of our front-line operations, helping employees navigate occupational health services while supporting the clinical and administrative processes that keep our clinics running efficiently.

You'll interact with employees, providers, nurses, and departments across Duke Health to coordinate appointments, manage health clearances, maintain accurate records, and support employee care from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing outstanding customer service, this is an opportunity to make a meaningful impact every day.

 

Key Responsibilities

 

Clinic Operations & Administrative Support

• Coordinate employee appointments, registration, scheduling, and discharge for occupational health services.
• Support surveillance programs, work-related injury visits, infectious disease exposures, and employee compliance initiatives.
• Process new employee health clearances by reviewing required documentation and updating applicable systems.
• Manage clinic schedules, including opening, blocking, and rescheduling appointments as operational needs require.
• Communicate with employees, supervisors, and external providers to coordinate specialty care and follow-up services.
• Work efficiently across multiple electronic systems while ensuring accuracy and confidentiality.

Clinical & Provider Support

• Support providers and nurses with documentation, chart audits, and data entry.
• Maintain OSHA reporting information and assist with required regulatory documentation.
• Communicate health recommendations and work restrictions to supervisors and other stakeholders as appropriate.
• Assist the Physical Therapy team by coordinating communication with employees, providers, and Workers' Compensation adjusters.

Reporting, Records & Operational Support

• Review clinic reconciliation reports and resolve discrepancies to support accurate billing and documentation.
• Prepare activity reports and assist with operational reporting needs.
• Maintain confidential employee medical records in accordance with record retention policies.
• Assist in other EOHW roles and duties as operational needs arise at any EOHW, Live for Life or PAS clinic location.

 

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. 

 

 

 

Minimum Requirements: 

• Three years of clerical or administrative experience.
• A bachelor's degree in a directly related field may substitute for part of the required experience.
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

 

Preferred Qualifications: 

• Experience in a healthcare, occupational health, or medical office environment.
• Strong customer service and communication skills.
• Experience scheduling appointments and working with electronic medical record systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications and multiple database systems. 

 

Other Requirements: 

• (No additional requirements specified.)

 

This position is:

Onsite. The work is