Sr. Construction Defect Claims Manager

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 45 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

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The Role You'll Play to Create Success

We are eager to announce a Sr. Construction Defect Claims Manager position filled with many exciting opportunities! 

1. Manages and is responsible for a Construction Defect claims team of adjusters and inventory consisting of a varying degree of complexity in the claims inventory and includes litigation depending on the CD team assignment. Implements policy, and procedures, and provides oversight of the assigned team CD team at the direction of the CD Director of Casualty Claims to optimize claims resources, outcomes and expenses.
2. Provides support, guidance, leadership, motivation, developmental resources and appropriate coaching to promote maximum performance and development of assigned adjusters.
3. Identifies and advises management of trends, and opportunities to achieve better outcomes as well as recommends a course of action. 
4. Suggests new procedures and ideas for continuous process improvement and assists in developing training for claims adjusters and implements established procedures including the proper escalation of claims.
5. Provides performance management activities for direct reports measured against business objectives and claims activity.
6. Provides subject matter expertise on technical claims assigned to the CD team.
7. Analyzes data properly including litigation metrics, manages loss and expense reserves, provides insight and analysis on trends in development, develops and provides reports as requested by the CD Claims Director.
8. Authorizes Reserves and Settlements within established authority and properly escalates claims above reserve and settlement authority.
9. Reviews all new losses and gives directions to claims staff daily to ensure timely and appropriate claim handling and management of reserves
10. Administers company personnel policies in all areas: assists the CD Director with hiring and   interviews, and implements performance objectives, and conducts performance discussions. 
11. Participates in claim file audits or reviews to identify opportunities for improvement.
12. Maintains diaries and reviews claims to confirm appropriate claim handling, coverage, reserving, documentation and communication in order to provide excellent customer service, avoid complaints, and obtain optimal outcomes.  
13. Follows litigation management protocols.
14. Participates in projects as requested. 

The Attributes We Seek

1. Must hold Proper adjuster licenses in Florida and other states with the ability to obtain additional licenses as needed.
2. High school education or equivalent. College Degree preferred.
3. 10 years of general liability claims adjusting experience.
4. 5 years of supervisory experience. 

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan. 
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holi