Process Implementation Lead (Remote - WA, OR, CA, ID)

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Process Documentation Lead with Banner Bank you will contribute to a fast-paced response team responsible for ongoing development and process improvements that lead to operational efficiencies for the organization. The ideal candidate to join the implementation team is a self-starter with a passion for problem solving and optimizing processes from an end user perspective. This person would be highly engaged in development and improvement projects providing direct feedback related to how the solution impacts those that would use it the most. In addition, this individual can proactively impact non-project efforts by identifying areas of improvement and making recommendations to business lines or partners accordingly. Advanced writing and communication skills will further improve the deployment and user experience with strong process documentation.

In this role you'll have the opportunity to:

• Participate in the analysis of operational processes to identify meaningful impacts for the bank’s users and/or clients.
• Propose and assist with the implementation of improvement opportunities through testing processes, providing feedback of controls (e.g., documented instructions), soliciting feedback from users (e.g., surveys), or through other means of action.
• Participate in the implementation of new processes, systems, or integrations by providing a voice of the customer (e.g., end user) in recommendations and planning.
• Perform regular system testing and validation using consistent documented methods for quality control that include general system expectations and feedback from various business lines, reporting issues in a timely and appropriate method. Create and maintain testing scripts for basic system validation or collaborate on more complex testing scripts when needed.
• Recommend and assist with the creation or maintenance of resources that meet business needs such as reference tools, resource sites, pr other training tools.
• Collaborate across multiple business lines to build key business relationships to support involvement and effectiveness for projects, implementation, and user experience impacts.
• Build, collaborate, and manage vendor relationships as needed.
• Capable of working independently, but also influential to other business partners when making recommendations or explaining user impacts and/or improvement requirements.

Education & Certifications

• Associate's Degree: Accounting, Business, Economics, Law, Computer Science or other related field required (an equivalent combination of education and experience may be considered)

Experience

• 4 or more years of experience with any combination of banking systems, bank administration, projects, or data analysis with a demonstrated progression of skills and technical expertise required

Knowledge, Skills and Abilities

• Advanced knowledge of banking systems and processes, including the expectations of an end user.
• Strong analytical skills to organize and break down processes to identify improvement opportunities.
• Excellent interpersonal skills to listen to and analyze complaints or suggestions before formulating action plans. Advanced written and verbal communication skills that can express recommendation to business partners, create consistent documentation plans, improve user materials or communications as needed.
• Understanding of the tools and solutions that can be deployed to solve end user pain points such as automation, documentation, SharePoint resources, and other support channels.
• Capable of handling ad-hoc research requests including data mining, analysis, and strong presentation skills to deliver finding and/or recommendations.
• Ability to work both independently and collaboratively with a variety of business partners while adapting to a variety of business needs quickly and effectively. Self-motivated with a passion for user experience, process excellence, and problem solving. 

Compensation & Benefits

• Targeted starting sal