Senior Program Manager - City Manager’s Office (Non-Civil Service)

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Job Summary

Job Description
 

Overview

The Senior Program Manager serves as a key advisor and project leader in the City Manager’s Office providing high-level programmatic, administrative, and policy support to advance City Council priorities and City Manager performance goals. This position oversees the City’s Agenda Office; leads special projects and community engagement initiatives; prepares critical communications; serves as office liaison for ethics issues; and supports executive team as a resource for citywide initiatives. The Senior Program Manager also provides backup to the Chief of Staff for the City’s strategic planning activities and provides supervision for CMO administrative staff.

Essential Functions

1 Oversee the Agenda’s Office, ensuring timely, accurate development and distribution of City Council agendas and supporting materials
2 Supervise the City Manager’s Office Administrative Team to ensure efficient operation and high-quality service delivery
3 Liaison support to the Mayor and City Council Office staff on administrative matters
4 Conduct in-depth research and analysis on behalf of the City Manager’s Office and Chief of Staff to inform decision-making and policy recommendations
5 Develop office products for executive leadership, including correspondence, internal and external communication documents, and letters
6 Lead, coordinate, and support special citywide projects as assigned by the City Manager or Chief of Staff, including those of a sensitive or confidential nature
7 Assist in developing and monitoring the City Manager’s Office annual performance goals and the citywide strategic plan
8 Support City Council and City Manager priorities and activities, ensuring effective communication and follow-through
9 Assist in the planning and execution of community engagement strategies and participate in outreach activities to advance City policy and build community trust
10 Serve as City Manager’s Office liaison to Human Resources on ethics programs, ensuring compliance with all relevant policies and regulations
11 Serve as a backup to the Chief of Staff, stepping in to lead and manage City Manager directed engagement activities as needed
12 Provide assistance for the City Manager’s annual performance review process through data collection, analysis, and reporting
13 Perform additional duties as assigned by the City Manager or Chief of Staff

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills
• Strong research, analytical, and problem-solving abilities
• High discretion, sound judgment, and commitment to ethical conduct
• Strong project management capabilities to lead complex and sensitive initiatives across departments
• Deep understanding of municipal government operations, council procedures, and public administration
• Ability to build and maintain effective working relationships with elected officials, staff, and community stakeholders
• Proven supervisory and leadership experience in managing administrative teams and office operations
• Strong organizational and time management skills to balance multiple competing priorities and deadlines
• Proficient in using modern office software, agenda systems, and communication technologies
• Demonstrated commitment to ethics, compliance, and accountability in a public service environment
• Ability to support community engagement efforts and foster public trust through responsive communication
• Flexible and adaptive in fast-paced environments with the ability to represent executive leadership as needed

Experience

Seven (7) years of increasingly responsible experience in public administration or executive support preferably in local government setting.

Education

Bachelor’s degree in Public Administration, Political Science, or Business Administration. Master’s degree in outlined fields is preferred.

Salary Range

 

$89,442.77 - $111,803.46

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.