ED Tech / Unit Secretary - Marcum and Wallace

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

36

Work Shift:

Nights (United States of America)

Job Summary:

Under general supervision, the Unit Secretary provides clerical support to the nursing unit.  As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Functions: 

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner 
Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community
Schedules discharge follow up appointments; assists in recording traumas and codes within the facility 
Performs other administrative or clerical duties and projects as assigned
Other duties as assigned

Education:

High School Degree or GED

Experience:

Prior healthcare clerical work (preferred, not required)

Training: 

EPIC Electronic Health Record (EHR) (preferred, not required)

Skills & Abilities:

Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Ability to be proactive in a rapidly changing environment

 

This position also functions as the ED tech after midnight.

Job Summary: 

The ED Tech provides direct patient care under the guidance of a RN or designated healthcare professional in accordance with federal, state, and local regulations, and within policies, procedures, and guidelines of Bon Secours Mercy Health. 

 

Essential Functions: 

·                  ​Provides basic patient care and tasks to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, assists with mobility, performs lab draws, ECG’s, basic wound care, and other unit-based specialty duties under the direction of an RN. 

·                   Completes patient rounding as assigned. 

·                  Provides 1:1 patient safety companion service as needed. 

·                  Acts as liaison between patient and nurse to report changes and concerns. 

·                  Provides high level customer service to all patients, patient's families, community providers, visitors, and employees. 

·                  Provides accurate, precise, timely documentation as applicable to patient care. 

·                  Participates in handoff report of pertinent information regarding patient and departmental needs upon arrival and when leaving. 

·                  Performs delegated tasks once competency has been validated. 

·                  Collects data, within scope. 

·                  Completes patient screenings as applicable. 

·                  Promotes quality and safety by seeking to continually improve the processes and systems to enhance patient care delivery. 

·                  Demonstrates the ability to work independently, problem solve, and be able to resolve conflict while working under considerable stress.