Director, Fraud/Loss & Incident Management

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Purpose: 

The Director, Fraud/Loss & Incident Management is responsible for overseeing the fraud & loss prevention program, Incident management of potential phishing/fraud incidents from inception to closure and business continuity planning for the Global Controllership (GC) team. This involves designing the predictive analytics and required processes that will allow the fraud & loss prevention team to take a proactive approach to protect the organization from successful Cyber/Fraud attacks. The Director will be leading the communications between the various stakeholders, GC Incident Manager, and the senior leadership team on active incidents.

The successful candidate will be a fast, clear, and independent thinker who is naturally curious about end-to-end processes, is controls oriented, metrics and number savvy with an analytical mindset, has proven incident management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.

Global Controllership – Fraud/Loss & Incident Management:

The Global Controllership – Fraud/Loss & Incident Management team is responsible for

• Fraud & Loss Prevention
• Incident Management
• Business Continuity planning, exercises, and documentation

Our geographical scope spans four main locations: Amsterdam, London, New York, and Los Angeles.

Responsibilities:

• Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes.
• Collaborate with process SME’s, data analysts, and Cyber teams to enhance fraud detection algorithms and models.
• Develop and implement strategies to detect and prevent cyber/fraud across multiple teams, processes, and systems.
• Conduct regular reviews and assessments of fraud prevention processes, recommending and implementing improvements.
• Stay informed about the latest trends and techniques used by fraudsters, adjusting prevention measures accordingly.
• Provide training and support to other teams to enhance overall fraud awareness.
• Facilitate Report Outs to senior management on major Global Controllership incidents, including identifying operational process and controls gaps, and recommended process improvements.
• Design metrics to support management report on incident management and Fraud & Loss prevention.
• Act as a liaison between the business, Cyber, Legal, Treasury and the Global Controllership team for the resolution of short- and long-term mitigation for Fraud incidents.

Qualifications

Basic Requirements:

• Bachelor’s Degree in an Accounting or Finance related field and/or equivalent work experience.
• 5+ years of Internal Audit or Fraud Investigation experience.
• In-depth understanding of financial fraud, cyber threats, adversary techniques, response procedures, threat detection, and cybersecurity frameworks such as NIST.
• Willing to work in a fast paced, high demand role that will require nonstandard working hours.
• Well organized and able to manage multiple workstreams and escalation paths.
• Exceptional written and verbal communication skills.
• Experience in applying security concepts to financial processes.
• Knowledgeable in fintech advancements.
• Incident management process development and/