Cocktail Lounge server

Why us?

 

 

 

 

Lounge Cocktail Server

 

 

At The Elizabeth Hotel and Emporium, part of Sage Hospitality, we don’t just create stays, we create moments that spark connection, creativity, and community. Inspired by music, art, and the spirit of Old Town Fort Collins, our hotel is a place where passion and personality come to life, for our guests and our team.

 

Whether it’s live music at the Magic Rat, rooftop cocktails at the Sunset Lounge, or locally inspired bites at The Emporium, working here means being part of something vibrant and expressive. It’s more than a job; it’s a chance to help shape a one-of-a-kind experience and be part of a team that celebrates what makes you uniquely you. Because while our hotel hits all the right notes, it’s our people who make the music.

 

Hospitality is a 24/7 operation, so we rely on dedicated team members who bring energy, flexibility, and commitment to every shift. In return, we offer:

 

• Opportunities for personal and professional growth
• Flexible scheduling to support work-life balance
• A culture that embraces individuality, inclusion, and creativity
• Wellness resources, tuition reimbursement, and more
• Great perks like team meals, travel discounts, and recognition programs

 

At Sage and The Elizabeth, we lead with integrity, give back to our communities, and take pride in delivering extraordinary guest experiences, all while having fun along the way.

 

So, if you’re ready to add your voice to something special, come join us, and let your work echo.

Job Overview

Under general supervision, provides prompt and courteous food service to customers.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

 

Experience

Previous experience in similar position of 3 months or longer.

 

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English
• Must have ability to perform multiple tasks at one time.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fi