Enterprise IT Operations Senior Manager (SRF 385B) - Hybrid

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Enterprise Systems, Information Technology Operations, Systems Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineering Sr Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. At the most critical moments of change, we’re there – bringing the resources, solutions, and expertise to help our clients take on some of the world’s biggest challenges – and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. GDIT is looking for an Systems Engineering Sr Manager to serve as the program's O&M Support Services Lead under the guidance of the Program Manager for a large, complex task order and working proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions.. The O&M Support Services Lead is responsible for overall management of GDIT's O&M services and support to the on-premises IDENT enterprise, as well as the OCS and HART environments hosted in AWS GovCloud, ensuring that client-stakeholder service level agreements and contractual service level objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, working cooperatively with GDIT task and line of service managers and the DHS customer to ensure that administrative, operational, and technical best practices are in place and that there are no lapses in services.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Systems Engineering Sr Manager , the work you’ll do at GDIT will be impactful to the mission of DHS and OBIM.
• Lead enterprise systems management, service delivery operations (24/7), infrastructure support (Level 2 and Storage, Back-Up, and Restore Services), database support, performance monitoring and reporting, and service request management (24/7)
• Lead service delivery innovation and continuous improvements to O&M performance
• Support production and non-production applications and technical support
• Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces, as well as common cloud services)
• Supervise several large subordinate multi-discipline teams
• Identify, analyzes, and resolve program support deficiencies
• Develop and recommend corrective actions
 
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineering Sr Manager must have:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Technical skills: expertise with large scale, enterprise IT O&M, technologies, and programs, hosted in both data center and cloud environments (e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts); expertise in infrastructure, networking, database, application and system security, web technologies, and cloud services; expertise in infrastructure and application management best practices and tools; currency with latest techniques in automated discovery, automated code scanning, automated testing,