Technical Manager, IT

Company Description

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.  In addition to providing essential, everyday services to the 86,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe’s long-term growth strategy — taking even the smallest ideas into big concepts and beyond.

In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world’s third largest Communications company.  With 2021 net revenues of over 10 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy.  The parent company is present in over 100+ countries on 5 continents, with 80,000 employees.

Job Description

As a member of the Global Server Operation Team, the Technical Manager is involved in supporting server operations and involved in server infrastructure solutions hosted in Re:Sources worldwide. Supporting your colleagues, performing proactive server administration tasks, involve in infrastructure project support, and effective communication with different global teams.

Key Responsibilities

• Run and support the infrastructure solutions in the most effective way (day and on-call night & week-end support).
• Administrate and optimize servers and related components to ensure high availability of the various business applications.
• Diagnose and fix incidents ASAP, and make sure that the root cause analyses are done to prevent problems and resulting incidents from happening, as well as to eliminate recurring incidents.
• Maintain up to date the infrastructure inventory for what is relevant (technical inventory & technical guides and processes).
• Deal with multiple incidents/tasks simultaneously.
• Actively participate in all areas of daily operations involving several technologies such as Citrix, Microsoft, and VMWare.
• Work in collaboration with different teams (Architecture, Global Network, Databases, and Applications etc.)
• Proactive detection, troubleshooting and resolution of systems issues.
• Be compliant with the ITIL processes in place in Re:Sources (Incident, Problem, Patch, Change, Release and deployment).
• Develop a good working relationship with peers across the organization and work closely with the various IT functions in the Region. 
• Adapt working hours to fit agreed business requirements.
• On-call availability, occasional overtime and weekend work.
• Coordinate internal resources to ensure resource availability and allocation to global IT projects for the flawless project execution within timeline.

Qualifications

Required Skills

• Ability to conduct research into server issues as required.
• Effectively prioritize tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities.
• Written and spoken English.
• Good interpersonal skills.
• Highly self-motivated and directed, with keen attention to detail.

Required Technical Skills

•  Microsoft Windows Server work experience
• Active Directory and GPO
• Microsoft WebRDS Infrastructure
• VMWare Virtual Environment and ESXi support
• Citrix XenApp and VDI Environment
• Cisco UCS hardware maintain and trouble shooting
• Enterprise Monitoring and ISM tool
• Microsoft Azure Cloud

 Knowledge

• Network LAN, WAN, VPN
• Authentication: SSL, Active Directory, SSH, DNS, DHCP
• SAN / NAS concept and knowledge
• Any knowledge in scripting is an advantage

Performance Measures

In terms of Service