Product Manager – Sales & Support Technology

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Job Title: Product Manager – Sales & Support Technology (CSMB/Telephony & AI)

Location: San Jose, CA

Overview

We’re looking for an experienced Product Manager to join the BCDD/DME CSMB organization, focusing on Sales and Support technologies such as telephony, omnichannel engagement, and AI-driven capabilities. The ideal candidate combines strong executional skills with curiosity and technical depth to translate customer and business needs into scalable, data-backed solutions that enhance customer experience and advisor productivity.

Key Responsibilities

Product Strategy & Roadmap

• Assist in developing the vision and strategy for CSMB Sales & Support technologies, with a focus on telephony modernization, omnichannel workflows, and improvements using both AI and other technologies.
• Partner with senior product managers to align priorities with business goals and customer outcomes.

Cross-Functional Collaboration

• Work with Engineering, UX, Legal, and vendor partners (e.g., Microsoft, Amazon) to deliver high-quality, on-time releases.
• Support Concept Accept (CA) meetings with clear storytelling, metrics, and aligned recommendations.

Customer & Market Insight

• Conduct research on customer challenges points, business needs, and competitive trends to guide feature design.
• Gather feedback to validate product concepts and improve adoption and usability.

AI & Innovation Enablement

• Partner with engineering and data science teams to identify, test, and deliver AI-powered features across inbound and outbound journeys.
• Stay current on platforms like Azure OpenAI, Amazon Bedrock, and AWS SageMaker, applying relevant capabilities within CSMB.

Metrics & Execution

• Track adoption, performance, and business impact of launched capabilities.
• Use data to inform decisions and continuously optimize the roadmap.

Qualifications

• Bachelor’s degree or relevant experience in Computer Science, Engineering, Business, or related field; MBA a plus.
• 5+ years of product management experience and 8+ years of overall industry experience.
• Experience with Sales & Support platforms, telephony, CRM, or AI technologies.
• Strong analytical, communication, and collaboration skills with ability to align diverse teams.
• Diligent and passionate about execution with a growth mindset and curiosity for new technologies.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,200 -- $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in comp