Outbound Customer Service Representative

Responsible for supporting outbound customer communications related to order status, shipping updates, and issue resolution through non-phone channels, while coordinating closely with warehouse operations.

Communicate with customers via email, messaging platforms, or internal systems regarding order status, delays, and shipment updates.

• Coordinate with warehouse team on order fulfillment, inventory, and shipping timelines.
• Provide accurate information on orders, tracking, and product availability.
• Document customer interactions and updates in company systems.
• Resolve basic order or shipping issues or escalate when needed.
• Verify order details to ensure accuracy before shipment.
• Support outbound operations by aligning communication with shipping schedules.
• Follow company policies, safety guidelines, and communication standards.

Strong written communication skills.
• Basic computer skills (order management systems, email, data entry).
• Attention to detail and ability to multitask.
• Problem-solving and customer-focused mindset.
• Reliable and punctual.

Prior customer service, administrative, or warehouse support experience preferred.
• Experience with order management or shipping systems is a plus.