Senior Associate Implementation

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Join Galileo as a Program Manager driving the seamless implementation of our healthcare platform for health plan clients nationwide. You'll be the critical connective tissue between our internal teams and customers, orchestrating complex, multi-stakeholder launches while building trusted partnerships that drive client success. Beyond managing individual implementations, you'll evolve our implementation playbook to achieve scale—ensuring Galileo can launch new markets efficiently, cost-effectively, and with the quality our partners expect. This is an opportunity to directly impact healthcare delivery for thousands of patients while building the systems that enable our growth.

A Day in the Life

You'll spend significant time managing multiple concurrent implementation workstreams—coordinating across engineering, operations, data, product, and customer success teams to keep launches on track while refining our playbooks for repeatability. Equally important is the client-facing aspect of the role: you'll build deep partnerships with health plan stakeholders, presenting to executives, troubleshooting issues before they escalate, and ensuring every implementation reflects Galileo's commitment to excellence. You'll balance heads-down organizational work (creating project plans, developing templates, documenting processes in our implementation playbook) with high-touch collaboration (stakeholder alignment meetings, client check-ins, cross-functional problem-solving, knowledge transfer to regional operating teams), always connecting your work to our mission of delivering world-class healthcare and our path to sustainable scale.

Key Responsibilities

• Manage 3-5 concurrent health plan implementations from kickoff through go-live and knowledge transfer to regional operating teams, ensuring on-time delivery and smooth operations
• Build and maintain trusted relationships with health plan executives and operational leaders, serving as their primary point of contact and delivering excellent client service
• Coordinate across multiple organizational domains (operations, data, engineering, product, clinical, sales, customer success) to drive deliverables without formal authority
• Identify and mitigate risks 2-3 months before they impact timelines through proactive monitoring, stakeholder communication, and strategic resource prioritization
• Evolve Galileo's implementation playbook to drive scale—creating reusable frameworks, templates, and methodologies that improve quality, efficiency, and effectiveness for future launches
• Present project status and escalations to C-level executives (internal and client-side), adapting communication for different audiences and managing senior-level expectations
• Use data to track client satisfaction, identify trends, reconcile membership and performance data, and drive continuous improvement in the implementation process
• Develop implementation plans with creativity and insights generated from deeply understanding the strategic partner, the market, and implications for the Galileo care model

Must-Have Qualifications

• 5-7 years of experience in healthcare consulting, program management, implementation, or related client-facing roles in fast-paced, ambiguous environments
• Direct experience in one of: healthcare/tech consulting (with complex PM and executive interaction), health plans operations (including familiarity with claims and eligibility data), or enterprise program management in healthcare/technology
• Proven track record managing complex, multi-stakeholder projects with measurable business impact—you've delivered multiple projects on time across 5+ concurrent stakeholder groups
• Experience presenting to and building relationships with C-level or VP-level executives (client or internal); reputation for delivering excellent client service
• General operations experience within health plans, health systems, and/or