Hotel Door Attendant - Austin, TX

Job Title: Door Attendant
Department: Valet Parking Operations
Reports directly to: Account Manager 
Schedule: Full-time / Part-time
Status: Non-Exempt
Compensation: $15.00 Plus Tips
(Rates can vary by market / Tips based on service performance and customer interactions)
 

Position Summary:
The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience.

Primary Objective:
To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Doorman is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Essential Duties and Responsibilities:

Guest Assistance and Luggage Handling: The Door Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.

Guest Requests and Concierge Support: The Door Attendant supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.

Lobby and Entry Maintenance: The Door Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support smooth and professional guest experience.

Safety and Security Compliance: The Door Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.

Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.

Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication: Provide