Product Owner, P&C Insurance (Remote)

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

 

Job Description

Overview:

The Product Owner serves as Digital Services’ liaison to stakeholders for a specific product, ensuring that stakeholder needs are accurately captured, prioritized, and delivered by that product. This role is a specialized path similar to Senior Business Analysts, combining strategic planning, delivery oversight, and stakeholder engagement. The Product Owner may lead a small team of business analysts, depending on the need, and will collaborate closely with IT, development, and QA teams to deliver business value through their product.

 

The Product Owner role requires an advanced understanding of their product and how it fits into the Surplus & Specialty ecosystem as well as the larger Crum & Forster organization. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

The Product Owner is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Automobile Liability, Workers Compensation, Property, Inland Marine, and Excess/Umbrella lines of business across multiple industry verticals, including but not limited to Contracting, Transportation, Energy, Security, and Environmental.

What you will do:

Strategy & Planning

• Represent the voice of the stakeholder/product team and clearly articulate the problem to be solved or the opportunity to be captured while aligning to business strategy.
• Foster strong relationships with stakeholders to anticipate future needs/opportunities and translate stakeholder goals into actionable digital initiatives for their product.
• Contribute to the vision for the product by collaborating with stakeholders to define and refine the product roadmap.
• Own and maintain the product backlog, ensuring alignment with business priorities and strategic objectives.
• Lead or facilitate design and discovery sessions to prototype solutions and gather feedback.
• Establish and manage scope and parameters of the product to define predictable outcomes and action plans.
• Review the effectiveness and efficiency of the user experience for the product and develop strategies for improving or further leveraging the product.

Execution & Delivery

• Prioritize and manage backlog items to ensure timely and high-quality delivery.
• Serve as a primary point of contact for stakeholders regarding the product.
• Collaborate with cross-functional teams to ensure requirements clarity, solution alignment, and testing readiness.
• Participate in sprint planning, reviews, and retrospectives to ensure continuous improvement.
• Communicate project status, risks, and outcomes to stakeholders at all levels.
• Write clear and concise user stories with well-defined acceptance criteria.
• Validate deliverables against business expectations.
• Provide product demonstrations to business stakeholders.
• Ensure post-implementation support, including training, documentation, and change management.

What you will bring to C&F:

Knowledge & Experience

• Bachelor’s degree required.
• Minimum 5-8+ years of relevant experience as a IT Product Owner or similar capacity related to digital delivery.
• Strong understanding of P&C insurance workflows and systems is required.
• Non-admitted insurance experience strongly preferred.
• Proven experience in business analysis, product ownership, or delivery leadership.
• Demonstrated ability to manage stakeholder expectatio