Catastrophe Property Inside Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Under general supervision, the CAT Inside Adjuster is responsible for investigating, evaluating, negotiating, and settling basic to complex CAT and non‑CAT property claims using multiple communication methods and technological resources.

The adjuster reviews insurance policies, analyzes reports and photographs, evaluates damages, determines coverage applicability, negotiates settlements, and authorizes claim payments in accordance with company guidelines and regulatory requirements.

Schedule, Travel & Hiring Locations

Work Schedule: Monday–Friday, 8:00 AM–4:30 PM CT, Rotating weekend coverage; potential mandatory CAT/Large Claim event weekends - flexibility needed to support

Training Schedule: Monday–Friday, 8:00 AM–4:30 PM CT

Location: Fully Remote – Preferred Candidates residing in Texas and the Southeastern states.

Not Eligible for Residents of: California, Alaska, Washington, Hawaii, or Puerto Rico

Notice of Licensing Requirement:

As a condition of employment, you must hold an active adjuster license or be willing to obtain one. Candidates must be able to successfully pass required testing which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Key Responsibilities

• Summarizes documents and enters information into claim system notes.
• Demonstrates advanced knowledge of regional construction types and related repair methodologies.
• Negotiates and settles claims in accordance with business unit best practices.
• Handles contents inventories and basic to moderately complex pricing analysis; prepares claims reports.
• Manages ALE (additional living expense) claims as needed.
• Reviews, evaluates, and submits potential underwriting referral actions.
• Investigates and verifies basic and moderately complex coverage/policy information.
• Documents claim files with notes, evaluations, and decision-making processes.
• Maintain strict compliance with state regulations and established Allstate policies, procedures, and internal controls.
• Apply critical thinking and sound judgment to thoroughly evaluate claims, identify issues, and determine appropriate resolution.
• Provide exceptional customer experiences by clearly explaining claim processes, resolving concerns efficiently, producing quality estimates, and building customer confidence and trust.
• This job description is not intended to be all‑inclusive. Duties, responsibilities, and activities may change or be added at any time based on business needs.

Education

4-year bachelor’s degree (Preferred)

Experience

0–2 years’ experience (Preferred)

Education & Experience (In Lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Technology & Internet Requirements 

50 MBPS download and 5 MBPS upload. In addition, wired internet connections are recommended for optimal experience and may be required for certain customer-facing roles.

Note: The preceding description is not intended to be a complete list of all duties and responsibilities. Additional related duties may be assigned as required. Regular, predictable attendance is an essential function of this job.

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Skills

Business Communications, Catastrophic Claims, Claims Reporting, Compliance, Critical Thinking, Customer Service, Documentation, Document Examination, Fraud Investigations, Property Claims, Repair Estimating, Xactimate

Compensation

Base compensation offered for this role is $50,000.00 - $78,500.00 / Annually and is based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of some