Senior Field Service Technician

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges. 

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves.  If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

At Xylem we help customers solve the world's greatest water challenges with innovative products, services, and solutions.  Our Arizona team is searching for a technically skilled, well qualified individual for a Senior Field Service Technician position to support our light industrial and medical customers.  This position reports into the Mesa, AZ branch.  This position will cover installation, service, and maintenance of water treatment equipment in Arizona, Southern Nevada, and Utah.  Individuals with experience working in HVAC repair, mechanics, facilities maintenance, plumbing, electrical, boiler, chiller, equipment repair, etc. are often successful.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:  

• Generous PTO package and paid holidays   
• Dollar-for-dollar 401k match with a profit-sharing component  
• Customizable health, dental and vision insurance (eligible on first date)   
• Career progression plans  
• Reward and recognition programs   
• Paid parental leave  
• Tuition Reimbursement   
• Company Wellness Program   
• Employee Discount Program 

What your day will look like as a Senior Field Service Technician

The Senior Field Service Technician will be responsible for the installation, service, and maintenance of our water purification equipment, utilizing a company service vehicle and tools, within our Light Industries Division.  Equipment specific training will be provided. This position has general day shift hours with overtime opportunities, which can include occasional evenings and weekend work. Technician will be required to participate in a compensated on-call rotation.   

Core Responsibilities and Tasks

• Actively participates and engages in our safety program and culture.
• Technician will interface directly with customers providing a best-in-class customer service experience.
• Performs Intermediate troubleshooting, repairs and maintenance of Xylem and customer owned equipment, systems, and components.
• Perform scheduled routed PM services, instrument calibration and optimizes system performance at customer locations.
• Technician will complete service reports documenting service activity and collect system operating data.
• Safely operate a company owned service vehicle.
• Maintain and care for Xylem assets including parts inventory, tools, test equipment, company vehicle, PPE, etc...
• Administrative duties using multiple applications platforms and technology equipment (tablet, smartphone, related software). This includes but is not limited to daily completions of service reports and activities while on customer site, entering time for payroll, completing online safety and technical training.
• Mentor / Coach others to create company culture and lead by example.

 

Position Requirements

FORMAL EDUCATION:
Required:

• HS diploma or equivalent
• Industry specific licenses preferred

KNOWLEDGE & EXPERIENCE:
Required:

• Ability to coach and train entry-level technicians
• 2-5 years technical experience including industrial or commercial process water experience
• Experience with Microsoft office including smart devices
• Must have customer service experience
• Must be flexible to accommodated changing customer needs
• Demonstrates critical