Representative, ISS Retirement Solutions Center

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Your career at Nationwide includes a 5-week training program designed to set you up for success and confidence in your new role.

Start Date:

December 1, 2025

Training Schedule:

Classroom Training: December 1 – December 30, 2025

Hands-On/Buddy Week: December 31, 2025 – January 7, 2026

• Work Hours: 8:00 AM – 5:00 PM (local time)
  • Eastern Time for Ohio
  • Mountain Standard Time for Arizona

Work Arrangement:

• This position follows a Successflex hybrid schedule:

  • 2 days in-office

  • 3 days remote

• Applies during both training and post-training periods

Location Requirement:

• Candidates must reside within a 35-mile radius of one of the following office locations:
  • Ohio: Three Nationwide Plaza, Columbus, OH 43215
  • Arizona: 18700 North Hayden Rd, Scottsdale, AZ 85255

In addition:

This role requires the successful completion of the following licenses:

• Securities Industry Essentials (SIE)
• Series 6
• Series 63

Study time and support will be provided after your start date to help you prepare for and successfully complete these licensing requirements.

Your total rewards package includes a minimum salary of $46,225 with a competitive benefits package.

Benefits: We offer a competitive benefits package which includes:

·       Paid time off

·       401(k) with company match of 50% on the first 8% you contribute

·       Company-paid retirement (pension) plan

·       Comprehensive medical, dental and vision benefits

        Hybrid and work from home opportunities  

·       Educational assistance

·       Exclusive insurance discounts

Training: We will provide you with our award-winning 5-week training program 

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Job Description Summary

Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!

As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate Nationwide's marketing strategies when communicating with customers.

Job Description

Key Responsibilities: 

• Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. 

• Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. 

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship de