Sr. Business Analyst, Premium Spend Experiences

Sr. Business Analyst, Premium Spend Experiences

This is your opportunity to join Capital One’s Premium Spend Experiences team as we transform how credit card customers shop online. Our mission is to introduce innovative spending experiences for millions of customers, so Capital One becomes their credit card of choice.

This role will focus on Capital One’s spend growth, analytics, and marketing strategies. You will work with a cross-functional team to deeply understand how customers shop online, dive into our data to analyze product usage, evaluate eCommerce trends, identify and size strategic opportunities, and effectively market our products to customers. You will leverage a combination of data analysis, user research, and business strategy to power your recommendations, balancing customer desirability and business growth. You will work on stellar spend experiences and have a meaningful impact on Capital One’s credit card customers.

To be successful in the role, you will need to be a well-rounded 'business athlete’ — a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the competitive landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and travel innovation.

Key Responsibilities:

• Product marketing: Support marketing efforts for our travel platform, and help develop strategic intent for our travel growth initiatives. Help build targeted insights to inform the design and development of new travel experiences, and deliver on new go to market strategies

• Testing and monitoring: Perform financial modeling and analytics to assist with new marketing offers and pricing strategies for various travel products. Develop problem statements, frameworks, hypotheses, test plans (i.e., A/B marketing tests), and analyses. Explore solutions, scope operational feasibility, lead implementation efforts, and develop performance monitoring plans

• Cross-functional partnership: Work closely with colleagues across Capital One including: Design, Product, Tech, Marketing, Risk, Legal, Compliance, Fraud, and others to drive improvement in product quality, booking volume, customer service, and financial profitability

We’re looking for someone with:

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analysis

• Results orientation: Displays an intense focus on achieving both short and long term goals. You should be able to drive and execute an agenda in an uncertain and fluid environment, be a tenacious decision maker, and bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• A successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 1 year of experience in analysis

• At least 1 year of experience in SQL querying

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 2+ years of experience in SQL querying

• 2+ years of experience in business analysis

• 1+ years of experience in market research

• 1+ years of experience in consulting

 

Capital One will consider sponsoring a new qualified applicant for employment