Hotel Assistant General Manager

 

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Assistant General Manager, you'll lead all aspects of hotel operations including FO, Housekeeping, Engineering, and Grab & Go. You are responsible for creating ridiculously personal experiences for all hotel guests! In collaboration with the Front Office Managers and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly, and ensuring company culture and programs are supported and encouraged.

Some of your responsibilities include:

• Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines.

• Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
• Coordinate all duties performed by FO and G&G employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to Kipsu and other platforms.
• Assist with scheduling for all areas of Grab & Go and Front Office operations.
• You will collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in your assigned departments has been completed including certifications required.
• Mentor, counsel, and discipline all employees along your departments.
• Indirectly responsible for supervising other hotel departments such as Security, Engineering, FO, Housekeeping when needed.
• Place orders with vendors and maximize sales in the Grab & Go.
• Addressing complaints and resolving problems.
• Planning, Assigning and directing work.
• Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency.
• Ensure the posting of schedules for all department staff, complete and monitor payroll activities.
• Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
• Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of f