Director of Customer Success and Sales

What is Teachable?

Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable's unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com.

Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!

What is the role?

We are looking for a strategic thinking and business-savvy Director of Customer Success and Sales to lead our Customer Success and Sales team to the next level. If your talent is deepening the insights from existing customers to empower your success and sales teams, we’d love to hear from you.

You will oversee two teams. For Customer Success, your objective is to empower our Manager, Customer Success to build, in-depth, relationship management at scale to unearth business insights. There is an opportunity to hire someone to grow our inside sales program.

The Head of Customer Success and Sales will report to the Head of Teachable. Furthermore, you will manage a Manager, Customer Success. This entails providing mentorship, guidance, and support to ensure the team's effectiveness in delivering exceptional service to our creators thus business goals. 

This position is hybrid to our NYC office. Local employees tend to use our NYC office 1-2 times a week.  

In this role you'll:

• Own: Shape the future of Teachable’s sales and customer success functions that enhance retention and growth.
• Build: Empower your teams to define scalable systems and processes. 
• Coach: Your managers in alignment with company values and methodology to build a best-in-class success and sales team.
• Execute: Own team metrics and goals, developing and executing plans to meet and exceed targets.
• Build trust: Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics.
• Learn together: Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities.
• Demonstrate Thought Leadership: Represent Teachable at industry events, fostering strong relationships and positioning the company as a leader in the Creator Economy.
• Grow: Hire an Inside Sales Representative.

What you'll bring:

• Leadership Experience: Demonstrated leadership and mentorship skills with a minimum of 3 years of experience in guiding and developing success and sales teams within a SaaS or technology-driven environment. This includes creating processes from scratch and scaling them to meet evolving needs.
• Proven Track Record in Process Creation and Scaling: A minimum of 10 years in a Customer Success, Account Management, Consultant, or similar role within a SaaS or technology-driven environment, showcasing a track record of successfully creating processes from scratch and scaling them to drive efficiency and effectiveness.
• Strong Business Acumen: Solid understanding of business strategies, leverage insights for strategic growth, and guide your team
• Results-Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our teams to success.
• Communication and Relationship Building: Exceptional communication skills, both written a