Inside Sales Executive - Multicultural

JOB SUMMARY

 Multicultural Casino Sales Executives display a strong understanding of Caesars Sales/Service model within VIP Marketing and assists in positively promoting this model while continuing to build rapports with customers through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary.  As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases.

• Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets.

• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.

• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

• Responds to and consistently meets the needs of coded customers.

• Supports and cultivates new ideas and methods to deliver business solutions.

• Identifies ways to increase efficiency or improve product or service.

• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. 

• Prepare project plans that aid in moving projects forward.

• plans that aid in moving projects forward.

• Must demonstrate strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)

• Open to outside employees/ outside vendors shadowing and answering any pertinent department information.

• Fully knowledgeable of all happenings on property and in market. 

• Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. 

• Actively participate in all department and company initiatives to drive sales and revenue.

• Demonstrate a willingness to teach, mentor, train and share information with the team.

• Develop skills to handle increasingly complex matters.

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

• Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers.

• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.

• Has the ability to multitask and prioritize in a fast-paced environment

• Sales Excellence: Leveraging sales techniques to maximize performance
• Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as service and assist co-workers.
• Drive: Harnessing energy and passion to excel
• Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
• Influence: Engaging and assisting others to succeed

• Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness

WHAT YOU WILL NEED

• One to three years hospitality or sales experience (Experience with luxury brands preferred).

• High School diploma or equivalent

• Ability to think independently in making decisions to maximize customer service experience and program profitability.

• Ability to effectively manage time and perform m