Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Adventist HealthCare seeks to hire an experienced Patient Financial Service Support Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

As an PFS Support Coordinator, you will:
• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management
• Assist with training of new team members.
• Independently problem solves and identifies opportunities for improvement
• Escalate appropriate issues to management.
• Verify accuracy of daily vendor Deco conversions.
• Attempt to ensure patient liabilities are properly billed for those in the MCMP.
• Communicates clearly to vendor self-pay eligibility Insurance discrepancies.
• Daily update to Excel Database
• Daily generation of high volume medical records.
• Clerical support
• Mail distribution
• Scanning of documents
• Managing reception area
• Other duties as assigned
• Maintaining daily Maryland Medicaid authorization database & documentation.
• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program
• Assisting data control with posting of adjustment to patient accounts.
• Completes follow-up in accordance to department policy.
• Assisting the department on special projects as assigned.

Qualifications include:
• Some College preferred
• 1 year experience required working in a hospital or doctor’s office.
• Must work in a stressful environment without compromising quality and accuracy.
• Strong communication and organizational skills
• Training in data entry of non-clinical systems preferred.
• Basic knowledge of medical terminology required.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

Work Schedule:

Day Shift

8:00am -4:30pm

#GR8 Accounting & Finance

Pay Range:

$19.54 - $27.21

In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period 

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required