Customer Service Representative- College Student Opportunity

Would you like a part-time job working in a fun and supportive environment? Are you an efficient multi-tasker with great phone skills and enjoy helping others? Sentry is offering a great opportunity for UW-Stevens Point and Mid-State students to partner their ongoing education with well-compensated job all while actively enrolled in college. Our part-time program is designed to provide you with the opportunity to gain valuable experience.

As a Call Center Representative, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports.  As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims.

New Hires coming to us will receive a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual.

This role is planned to begin August 2025 for the Fall 2025/Spring 2026 school year.

What You'll Do 

As a member of Sentry’s Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will: 

• Work with a team to successfully meet department phone Key Performance Indicators 

• Process claims for policyholders, claimants and others over the phone 

• Assist with processing claims that are received over the internet/mail 

• Participate in weekly team huddles and associate engagement activities 

 

What it Takes 

To be eligible for this opportunity you must meet the following criteria: 

• Must be enrolled at UW-Stevens Point or Mid-State Technical College 

• Must have 2-6 semesters left before graduation upon start date 

• Available for 15-20 hours per week during the semester with the potential of up to 40 hours during summer or school breaks 

• Ability to work in a team atmosphere 

• Strong punctuality and dependability 

• Solid verbal and written communication skills 

• Spanish-speaking bilingual skills a plus- with additional compensation 

• This position is required to train full-time (40 hours a week, in person) for the first 14 days. 

• Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience. 

 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Friday through Monday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.   

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