Lead Office Manager

Lead Office Manager (Sepulveda) 

This is a hybrid position, and you have the option to elect into a 9/80 flex work schedule. There is an on-site requirement 2-3 days per week with some travel to other Los Angeles locations as needed.

The pay range for this role is between $68,650 - $74,244 annually.

 About Didi Hirsch   

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.    

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.    

Summary

As a Lead Office Manager, you will be responsible for supporting the Senior Manager of Administrative Services by coordinating administrative operations across multiple sites. Your role focuses on providing coverage, ensuring consistency in office procedures, and promoting operational efficiency. Additionally, you will oversee customer service efforts to ensure a positive experience for clients and stakeholders. This role requires you to have strong problem-solving abilities, effective communication skills, and a commitment to excellence in administration.

Primary Duties

• Assist the Senior Manager in coordinating and implementing administrative policies and initiatives.
• Provide coverage and operational support to the Senior Manager as needed.
• Act as a liaison between office managers and the Senior Manager to address administrative challenges and ensure smooth communication.
• Ensure that all administrative staff deliver excellent customer service to clients, stakeholders, and internal teams.
• Address and resolve escalated client concerns or service issues promptly and professionally.
• Develop and implement strategies to improve customer experience across all administrative touchpoints.
• Monitor client feedback and work with office managers to make necessary adjustments to improve service quality.
• Collaborate with office managers to ensure daily administrative operations run efficiently and align with organizational goals.
• Monitor administrative workflows and recommend improvements to streamline processes.
• Serve as a resource to office managers for escalated administrative concerns or troubleshooting.
• Coordinate staff schedules across sites to ensure consistent and adequate coverage for administrative and customer service needs.
• Work with office managers to resolve scheduling conflicts or address gaps in coverage.
• Develop and maintain contingency plans to address unexpected staffing shortages.
• training programs to prepare staff for supporting operations across multiple sites.
• Provide guidance and mentorship to office managers and staff to enhance their professional development.
• Facilitate collaboration between office managers to share best practices and improve consistency across sites.
• Identify and recommend process improvements to enhance efficiency and consistency in administrative and customer service operations.
• Collaborate with the QA Manager and EHR Manager to address system-related issues, such as code duplication or workflow inefficiencies.
• Standardize office procedures to ensure consistency across sites.
• Assist with managing schedules, budgets, and resources to optimize efficiency.
• Prepare reports, presentations, and updates for the Senior Manager and senior leadership as required.
• Provide administrative coverage for sites when necessary, stepping in to support office operations during staff shortages or special projects.

Requirements

• Minimum 5 years of experience managing front-line staff in a behavioral health setti