Junior Systems Analyst

Under direct supervision of the IT Business Systems Manager, and according to established policies and procedures, the Junior System Analyst will assist the ERP Team in the maintenance, support, and enhancement of the ERP and ancillary systems for GBMC. Relevant knowledge and skills include familiarity with healthcare-specific business process, excellent written and oral communication skills, data analysis and interpretation, business process analysis, and software application lifecycle support. The Junior System Analyst will help execute and deliver solutions proposed by senior team members that are designed to address identified business problems, educate users, manage timelines and expectations, and ensure quality control.

Education

Bachelor's degree in Computer Science or other closely related field or applicable experience

Experience

2 years’ experience with support software applications; experience in a Healthcare setting preferred.

2 years’ experience in software development/engineering, data analysis, scripting. Previous role in implementation/support of a ‘like’ application/application suite.

Knowledge, Skills and Abilities

• Thorough knowledge of computer systems and methods utilized in a Healthcare setting preferred. 
• Knowledge of Workday HCM and Payroll Process preferred.
• Strong written and oral communication.
• Data analysis and interpretation.
• Business process analysis.
• Software application system life cycle support
• Workday Custom Reports, Calculated Field, and EIB preferred.
• Relational Database, SQL and SSMS.
• Files encryption and transfer using FTP and SFTP
• MS Office Suite and usage of SharePoint

Principal Duties and Responsibilities

• Performs user group facilitation; which includes meeting preparation, facilitation, feedback, request prioritization and status updates.
• Proposes system solutions that are designed to address business problems identified and educates the user group on available options, pros/cons, estimated completion times, etc.
• Ensures that all application changes to his/her owned application follow appropriate change control measures for quality control purposes and to avoid/eliminate any system issues created as a result.  
• Serves as the single communication conduit to MIS vendor(s), and user community for any/all changes to the application of primary ownership and the relevancy of these changes.
• Identifies gaps and potential solutions between user needs and MIS resources to educate/assist manager on business payback for appropriate resource allocation.
• Resolves all technical issues to assigned application(s) in a timely and appropriate manner:  based upon complexity, priority, available options.
• Manages projects to defined timeline and budget by leveraging standard project tools (i.e. charter workplan, issues list, budget)
• Mentors team members and users on area of application/technical expertise.  Aggressively identifies situations to provide input that is prompt, respectful and specific to an overall better outcome.

Working Conditions

• Working conditions are that of a normal office environment with little exposure to noise, dust, and unfavorable temperatures.  Includes on-call responsibility for Systems support.

All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to