Project Manager, Store Facilities

Job ID: 240249
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Real Estate/Prop Dev
Remote Eligible:Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

About Property Development:

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters –it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

Your role at Sephora:

The Project Manager, Store Facilities is responsible for daily interaction with multiple Sephora stores within a region, to ensure that maintenance repairs are fulfilled. Track routine service requests to ensure they are fulfilled in timely manner. Determine the scope of work for maintenance repair needs, and order parts and initiate timely action by the appropriate vendors. Respond to emergency situations as required on a 24-hour, 7-day basis, including on-call rotation as assigned. Support Store Preservation budget, analyze and identify cost savings opportunities. Must possess high-level client service skills, attention to detail, demonstrate the ability to assign priority to multiple requests simultaneously, and remain cool under pressure. 

 

• Oversee and interact with entire store fleet, 600+ locations.
• Develop strong partnerships with Store Directors, District Managers, Regional Directors and Loss Prevention field teams.
• Process daily store maintenance / fixture repair work orders through Store Maintenance / Fixture Hotline to support daily business operations, approximately 30,000 work orders per year.
• Schedule and manage preventive maintenance services such as janitorial, HVAC, electrical, fire and life safety systems.
• Track routine service requests and ensure timely completion of all work requests while keeping within budget.
• Process routine maintenance invoices, assist in managing operational budget to effectively support daily business operations.
• Analyze vendor KPI metrics and scorecards and hold vendors accountable for high standards of performance.
• Conduct monthly scorecard reviews and twice-yearly formal business reviews with Store Preservation vendors.
• Develop strong, meaningful relationships with cross-functional business partners in Retail Operations, Store Design, Construction, Procurement, Legal and others.
• Analyze monthly Utilities and R&M cost reports for abnormalities to ensure proper system operations.
• Identify R&M trends, communicate findings to leadership, and help develop plans and strategies to proactively resolve emerging trends.
• Support and maintain the Store Preservation contractor database and vendor services.
• Document and update written communications on Store Preservation procedures and processes.
• Support capital expenditure budgets for small to mid-size Store Preservation projects.

 

We’re excited about you if you have:

• 4-yr college degree or 5+ yrs. in facilities management field
• Knowledge of Microsoft Excel, Word, and Power Point presentation software
• Must have worked previously with facilities work order processing application, preferably Service Channel
• General knowledge of HVAC, electrical, plumbing, fire systems
• General knowledge of maintenance/construction trade & regulations, blueprints, schematic drawings
• General knowledge in fixture and maintenance industry
• Excellent customer service skills
• Excellent communications skills; verbal and written
• Proactive, innovative, self-starter, and results oriented
• Effective listening and interpersonal communication skills to respond to inquiries, address concerns, and ensure cooperative and productive work relationships
• Strong prioritization and problem resolution skills
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