Registered Nurse Coordinator - Night Shift

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need. 

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes. 

The Cadence Health team seeks a Registered Nurse that will be responsible for appropriately monitoring and triaging patients based on vitals and alerts; supporting the management of patient treatment plans and medications in collaboration with Cadence NPs and the patient's Physician.

A core part of this role includes fielding inbound patient calls and managing patient alerts after normal core business hours during the following schedule: Thursday, Friday, Saturday, and every other Wednesday from 7 PM to 7 AM Eastern Standard Time.

WHAT YOU’LL DO:

• Follow standardized triage protocols for incoming calls and escalate appropriately (e.g. Schmitt - Thompson clinical telephonic triage guidelines). This can range from directing the patient to their clinic after-hours call line for non-urgent needs to sending the patient to the ER and/or dialing 911 for emergencies.
• Follow up with patients with abnormal readings to gather more information on their clinical status and triage appropriately.
• Monitor patient vitals, symptoms, and labs to identify patients in need of clinical interventions and appropriate escalation.
• Additional administrative support as needed: Follow up with patients who need rescheduling, reach out to patients who have had lapses in taking their vitals and other administrative work.
• Respond to inbound patient clinical questions and escalations by phone (and/or text message).
• Support clinical documentation for the patients’ Cadence care team (NP, RN, and Patient Success); including documenting patient case notes in the Cadence platform and logging tickets/follow-up tasks in ZenDesk.
• Ensure every healthcare interaction with Cadence is an exceptional experience that prioritizes the well-being of the patient and aligns with the goals of our health system partners.

WHAT YOU’LL NEED:

• Compact multi-state licensure (RN compact).
• 4+ years experience treating CHF, hypertension, and Diabetes patients either in an outpatient or inpatient setting. 
• Passion for the patient/ customer experience and systematically improving healthcare with digital innovation. 
• Independent thinker/ operator. 
• Ability to monitor patient vitals, symptoms and labs to identify patients in need of clinical interventions. 

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and techno