Seasonal Operations Associate | South Coast Plaza Boutique

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

This is a Seasonal contract position from October 27th - December 31st 2025. Candidates must have full availability for the duration of the contract. 

Job Description

In a dynamic and fast paced environment, the Seasonal Boutique Operations Associate is a critical component of the business, contributing to keep our stores beautiful and running smoothly and fueling the success of our front of house team. They are a key contributor to ensure the best efficient & optimized working conditions for our retail team and the best experience for our clients. They will also contribute to the POS retail performance.

MAIN RESPONSIBILITIES

STOCK MANAGEMENT:

• Assist the boutique manager with stock management tasks for saleable products (inventories preparation, rotating inventories, out-of-stock monitoring, CRM follow-up). Optimize the frequency of delivery in function of the spaces available front and back of house
• Assist the boutique manager for flows and stock levels in constant exchange with the supply chain, alert according to tourist seasonality and trade plan
• Responsible for flows of non-saleable products (testers, samples, GWP) and Art Of Gifting. Be a driving force behind proposals for store requirements and anticipate future requirements in line with event plans or key commercial periods
• Create and exchange reports with supply chain to determine stock thresholds by axis and space, identify top-movers, slow-movers and store requirements. Alert on stock levels, out-of-stocks and discrepancies, with action plans to improve the situation and secure sales
• Support boutique manager and facilitate business controls (i.e. internal audit, policies and procedures, cycle counts, support annual store physical inventory, off cycle counts, others)
• Achieve a healthy shrinkage and accuracy rate

VISUAL MERCHANDISING:

• In charge of Visual Merchandising: order POSM and testers, manage the boxes reception and unpacking, setting displays and report excellence of execution with pictures to management and HQ Visual Merchandising team for each launch of product in all axis
• In charge of Visual Merchandising for High Profile Placements, beauty classes and in-store events
• Communicate missing or damaged pieces to managers and supply chain and follow up
• Play an active role in maintaining an esthetically pristine and hygienic boutique environment

STORE MANAGEMENT:

• Responsible for Back of House organization and optimization: Sort, set in order, shine, standardize, sustain the back of house for the team efficiency and best working conditions.
• Manage deliveries and dispatch stock on the different spaces of the store
• In charge of POS maintenance reports to NY headquarters and follow up with store design teams
• In charge of digital tools maintenance (e.g. wifi, cash register, consultation tools), report to NY headquarters and follow up with IT teams
• Manage all in-house and/or third-party cleaning teams and ensure they meet agreed standards by providing feedback, coaching and escalating issues as required
• Manage the operations extra staff provider to ensure presence of temporary staff for operations (e.g. Art Of Gifting preparation during key commercial period) and ensure the temporary staff meet agreed standards by providing feedback, coaching and escalating issues as required
• Responsible to order hygiene and administration tools
• Assist the boutique manager in organizing the permission application for event suppliers with retailer or mall
• Assist the boutique manager in shift planning integration and management
• Lead in coordinating deliveries to boutique location with manpower, storage and business need in mind

GENERAL DUTIES:

• When not included in standard operations procedure, works with relevant stakeholders with an understanding of situation and make decisions with brand and client in mind
• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Follow Parfum Christian Dior’s policies and procedures
• Lead retail team with operational excellence by ensurin