Senior Collections Representative

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Learn more at spanalaska.com.

About the Role

The Senior Collections Representative works to minimize the risk of financial loss and to maximize cash flow by personally performing collection of past due invoices. Responsible for collecting payment of invoices for an assigned group of open receivable accounts, resolving billing and collections issues by reviewing and investigating outstanding and delinquent invoices. Assess account payment history and current standing to suggest changes in credit limits.

Dimensions (dollar amounts of financial responsibilities such as budget, revenue goals/ operating volumes; number employees):

Annual Gross Profit: N/A

Subordinates: None

What you’ll do:

• Handles and reconciles complex accounts with geographically dispersed business with centralized payment processes.
• Maintains accuracy, integrity, and completeness of the accounts receivable portfolio by resolving bill disputes and collecting past due receivables.
• Research, investigate, and analyze the payment history and standing of assigned accounts, to recommend changes in credit limit on existing accounts.
• Initiates routine collection calls on assigned accounts to ensure prompt payment in accordance with defined goals.
• Contacts clients by telephone, e-mail, mail, and other means necessary to resolve billing and collection issues.
• Reviews shipping documents and investigates transaction activities to resolve billing problems and discrepancies in the absence of other established processes.
• Obtains supporting documents and provides them to the customer as necessary to facilitate and expedite payment.
• Interviews customers by telephone or in person to investigate complaints, verify accuracy of charges, or to correct errors in accounts in the absence of other established processes.
• Prepares collections correspondence, such as written letters and past due notices, and sends to clients with past-due or delinquent accounts as needed or required.
• Reports on current findings and action taken for all accounts under investigation.
• Maintains and updates operating system (SNOW), collections lists, and other information logs according to established procedures.
• Communicates with, and provides assistance to, Sales and Customer Service/Operations Departments concerning credit and billing issues, as necessary or assigned, to resolve collections and/or billing issues according to established procedures.
• Initiates appropriate actions to collect past-due balances.
• Responsible for consulting with department supervision about all potential bad debt accounts.
• Recommends accounts for further collection actions
• Performs reviews or audits of aging past-due accounts and submits appropriate adjustments as needed or required.
• Adapts to new processes and procedures as needed.

Other Accountabilities

• Maintain a professional attitude, attire, and presentation at all times.
• Comply with all company rules, policies, and procedures.
• Work and behave safely by following all safety rules and regulations.
• Perform any task required to support customer requirements and company goals.

You have these skills:

• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to