Sr. Manager, Customer Education and Engagement

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The role:

We are looking for a dynamic, experienced Senior Manager of Medical Education to lead and expand our Provider medical education initiatives for Hydrafacial® and Perk™ products. This role will focus on designing and implementing strategic educational programs for medical professionals, estheticians, and partners to elevate the understanding, skills, and application of our technology and treatments. The Senior Manager will be responsible for creating educational content, delivering training sessions, and ensuring that our medical community is well-equipped to promote, support, and provide the best outcomes for Hydrafacial® users.

What you’ll do:

Primary Responsibilities:

• Strategic Development of Medical Education Programs: Design and execute medical education strategies that educate physicians, estheticians, and clinic partners on the benefits, usage, and best practices for Hydrafacial® and Perk™ products.
• Training & Curriculum Design: Develop comprehensive, engaging, and scientifically robust training programs, including online courses, webinars, in-person workshops, and certification programs for medical professionals and estheticians.
• Content Creation & Knowledge Sharing: Create and manage medical education content, including training materials, presentations, clinical guidelines, and educational videos, ensuring they are aligned with the latest clinical evidence and beauty health trends.
• Engagement & Community Building: Foster relationships and build advocacy with key opinion leaders (KOLs) and thought leaders in dermatology, aesthetics, and medical aesthetics to drive the adoption of Hydrafacial® and Perk™ products. Build a global community of medical professionals who champion the brand and provide high-quality education to others.
• Medical Education Events & Conferences: Plan, organize, and participate in medical education events, trade shows, and conferences. Represent the company in a medical capacity to enhance the visibility and credibility of Hydrafacial® in the global medical and aesthetic communities.
• Performance Metrics & Reporting: Develop KPIs to measure the success and impact of medical education programs. Report on key learnings, participation rates, and educational outcomes, adjusting strategies as needed to improve engagement and outcomes.
• Cross-Functional Collaboration: Work closely with the marketing, sales, professional relations, product, and regulatory teams to ensure that educational materials align with corporate goals, regulatory guidelines, and the latest product updates.

What you need to know:

Experience/Skills/Education

• Education: Bachelor's degree in Life Sciences, Medical Aesthetics, Nursing, or a related field; advanced degree (MD, PA, NP, or similar) preferred.
• Experience: Minimum of 5+ years in medical education, clinical training, or a similar role within the medical aesthetics, dermatology, or beauty health industry.  Licensed Esthetician and/or licensed aesthetic instructor highly desirable.
• Medical Knowledge: Strong understanding of dermatology, aesthetic treatments, and medical device technologies, particularly within non-invasive skincare. 
• Content Development: Proven experience in creating engaging and informative educational materials, including online courses, training videos, and clinical documentation.
• Communication Skills: Exceptional presentation, written, and verbal communication skills. Ability to explain complex concepts in an accessible way to a broad audience.
• Leadership & Influence: Strong leadership and interpersonal skills, with the ability to inspire and engage a wide range of stakeholders, including KOLs, medical professionals, and internal teams.
• Project Management: Exc