Asset Management Operations Manager - NPI programs

Meta is seeking an experienced Operations Manager to manage NPI and NSI programs supporting the life-cycle management of new and emerging infrastructure hardware at its data centers, points-of-presence, integrators, warehouses, third-party vendors, and other discrete locations. The Asset Management Services team is chartered with the critical mission to establish, standardize, and improve processes coupled with sufficient controls in an evolving environment. Operations management activities involve continuous stakeholder Management and support, developing business requirements, vendor onboarding, KPI management, and developing and executing roadmaps.Asset Management Operations Manager - NPI programs Responsibilities

• Develop required process documentation for implementation and rollout of business process improvements.
• Develop and execute a strategic roadmap for the NPI Program, identifying key focus areas and opportunities for automation and process efficiencies to improve compliance and operational efficiencies.
• Drive continuous improvement to deliver on management KPIs, SLAs and OLAs.
• Support implementation of broader technology solutions and process automations efforts to improve organizational efficiency and associated controls.
• Closely collaborate and support cross-functional teams—including business lines, new product teams, Data Center Site Operations, Sourcing, Accounting, Finance, Sarbanes Oxley compliance, Trade Compliance, and Tax—to develop and oversee logistics/asset management business processes for NPI/NSI in a global environment.
• Identify and assess ongoing and emerging risks, solve technical problems in a meaningful and credible way, research and develop approaches to new solutions, understanding the spectrum of cross-functional requirements, build short- and long-term roadmaps supporting business and operational needs, optimized for our operating environment and build alignment with cross-functional partners.
• Develop or improve decentralized policies, standards, processes and workflows, controls, and tooling needs to support emerging operational requirements focusing on accountability, standardization, scale, and efficiency.
• Conduct design reviews of proposed automation and process efficiencies against business goals, operations governance, data integrity, and compliance.
• Establish appropriate KPIs to measure process performance and identify process improvement opportunities.
• Maintain data integrity across multiple systems, identify root causes of, resolve, data inconsistencies and leverage data to identify new requirements.

Minimum Qualifications

• BA/BS degree in Supply Chain Management, Business, Operations, or equivalent practical experience.
• 8+ years of work experience in logistics, asset management, supply chain management, or other relevant work.
• Full understanding of procure-to-pay and its impacts to receiving, asset life-cycle management, and product lifecycle management processes.
• Understanding of Sarbanes Oxley regulations, inventory management, transportation, tax, and trade compliance.
• Experience designing end-to-end processes that scale, particularly with respect to supply chain management and logistics.
• Experience collaborating with cross-functional teams to implement logistics/business processes in a global environment.
• Experience in data collection and data analysis.
• Analytical and problem-solving experience.
• Broad, practical experience using a variety of productivity software products (Google Suite, Microsoft 365, etc)
• Willingness to travel up to 15% of the time

Preferred Qualifications

• MBA or MS in Supply Chain Management or Operations.
• IAITAM Certification/ITIL Certification
• Data center logistics experience.
• Data center hardware knowledge.
• Proven analytical skills and demonstrated experience defining and influencing success metrics.
• Experience using ERP, inventory management tools, CRM.
• Experience being organized and detail-oriented.
• Experience being collaborative and team-oriented.
• Experience with large scale, complex projects involving multiple cross-functional teams.

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