Associate Director Financial Services

Summary:
The Associate Director of Financial Services is responsible for leading the campus Financial Services department, ensuring the delivery of accurate, timely, and compliant support to all prospective and current students. This role involves hiring, training, and developing a high-performing team dedicated to excellent customer service and financial aid administration. The Associate Director of Financial Services ensures department goals are consistently met, operations run efficiently, and support aligns with institutional and regulatory standards. The role also serves as a strategic partner to the Campus Director in addressing student concerns and enhancing service delivery.

Compensation: The starting pay range for this position is $69,306-$75,000 annually.

Essential Duties and Responsibilities:

• Provide leadership, coaching, and performance management for the Financial Services team to ensure high-quality customer service and strong departmental performance.
• Assign individual goals to Financial Services Advisors and conduct weekly meetings to offer guidance, training, and performance support.
• Conduct meaningful, documented one-on-one meetings with direct reports on a weekly basis.
• Deliver individual and team training sessions, collaborating with the College Director of Financial Services and Campus Director to address broader improvement areas.
• Perform formal monthly observations of Financial Services Advisors to support development and performance improvement.
• Oversee and optimize campus financial aid processes to ensure operational efficiency and achievement of individual and team goals.
• Maintain appropriate staffing levels within the department to support service and performance expectations.
• Monitor financial services reports and implement action plans to address performance gaps or areas needing improvement.
• Ensure all student financial files are accurate, complete, and submitted in a timely manner; identify issues and provide training or follow-up as needed.
• Prepare and deliver timely and constructive performance evaluations for Financial Services employees.
• Promote financial literacy among students and graduates to encourage responsible financial decision-making.
• Participate in campus and college meetings to support overall institutional operations.
• Build and maintain strong, collaborative relationships with internal colleagues and leadership across departments.
• Maintain up-to-date knowledge of and compliance with Title IV regulations, as well as state, military, VA, and institutional financial aid requirements.
• Demonstrate excellent interpersonal skills and a strong commitment to delivering outstanding customer service while meeting or exceeding performance targets.
• Ensure timely and effective responses to directives and operational needs.
• Perform additional duties as assigned.

Supervisory Responsibilities:
Supervises the daily activities of Financial Services Advisors, ensuring compliance with organizational policies and applicable laws. Key responsibilities include interviewing, hiring, and training staff; assigning and managing workloads; monitoring time and attendance; conducting performance evaluations; recognizing and addressing performance issues; and handling employee concerns and disciplinary actions with sound judgment and discretion.

Core Competencies:

Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Professionalism – Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Organization Support – Supports the organization’s goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level o