Spa Sales & Guest Experience Lead

Replies within 24 hours Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Now Hiring: Sales & Guest Experience Lead 

Hand & Stone Massage and Facial Spa Mooresville is seeking a dynamic, people-first Sales & Guest Experience Lead to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a hands-on leadership role—you’ll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships.

What You’ll Do

Membership & Sales Growth

• Drive membership growth through strong guest engagement and consistent conversion practices
• Lead by example in achieving and exceeding individual and team sales goals
• Identify opportunities to improve conversion, retention, and overall guest value

Facial Business Growth & Outreach

• Actively grow the facial business through in-spa education, service recommendations, and team coaching
• Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members
• Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades

Team Coaching & Development

• Provide ongoing coaching, roleplaying, and sales training for spa associates
• Lead daily huddles that energize, align, and motivate the team
• Foster a positive, accountable, and high-performance culture

Guest Experience Excellence

• Deliver and model an exceptional guest experience from check-in to check-out
• Handle guest interactions with professionalism, empathy, and confidence
• Ensure every guest leaves with a reason to return

Operations & Leadership

• Support spa manager with scheduling, shift management, and daily front desk operations
• Track performance metrics for frontdesk and turn insights into actionable plans
• Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with the management goals

What to Expect

• A hands-on leadership role working both on the floor and with the team
• A sales-driven environment with clear goals and measurable success
• A flexible schedule including evenings and weekends
• The opportunity to directly impact the spa’s growth and culture

Qualifications

• 3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)
• Proven ability to coach, motivate, and lead a team
• Strong communication and interpersonal skills
• Goal-oriented with a track record of achieving results
• High emotional intelligence and a positive, solutions-focused mindset
• Someone who Leads by example, walks the talk
• Someone who owns the numbers - track results and turn insights into action plans that win
• Celebrate wins, recognize talent, and grow your team's confidence and skills

  Benefits

• Competitive salary + Sales Commission ($17/hr + sales comm.)
• Employee discounts and service perks
• Training & development opportunities
• Career growth potential
• Flexible scheduling
• Team events and a supportive work environment
• Growth Opportunities – This position could grow into an Assistant Manager role
  
  

Our Culture

At Hand & Stone Mooresville, we believe in creating the best hour of our guests’ month—and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together.

  Additional Acknowledgment

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries.

We would encourage you to apply only if you possess and meet the above listed criteria.