Inside Sales Representative

Company: Fluid Flow Products


About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.


Website: https://fluidflow.com/


Summary:
Texas distribution company is seeking an Inside Sales Representative to join their Houston office. This position will be responsible for providing exceptional customer service to valued clients and supporting a team of Account Managers and Service Technicians.
Duties and Responsibilities:
• Provide price and availability on any standard part or item directly to customers. This is anything in P21 (in house accounting system) or anything that can be obtained by part or model number from company’s electronic and hardcopy price lists or from our principals or suppliers.
• Take and solicit orders from customers over the phone.
• Update CRM daily.
• Process orders (enter into P21, place orders with suppliers or select to ship from our stock).
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure critical deliveries.
• Make and maintain manual order files and general customer files, alphabetical by calendar year.
• Complete and submit vendor qualification forms, safety and insurance documents as needed.
• Resolve any order problems related to delivery or paperwork issues directly with customer and inform salesperson.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with an outside sales force; funnel leads/opportunities to the team.
• Communicate with field service technicians who perform in-plant repair of customers’ equipment.
• Interface with vendor staff to prepare detailed proposals for engineered equipment.
Requirements:
• Customer service experience.
• Bachelor’s degree preferred, or experience equivalent.
• Ability to address concerns and communicate clearly and efficiently.
• Ability to convey a positive, customer-friendly disposition.
• Strong organizational, communication and time management skills.
• Strong customer service focus with a passion to exceed customer requirements.
• High energy, drive and sense of responsibility.
• Punctuality: this is an 8AM – 5PM position, Monday-Friday
Company Conformance Statement:
In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:
• Perform quality work within deadlines with or without supervision
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Physical Requirements:
Physical requirements for positions include: arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks. Any physical restrictions should be discussed or noted within the interview process.


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Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee wi