Student - Campus Safety Dispatcher

Description:

Dispatchers play a critical role in emergency communication and response. Dispatchers may handle multiple emergencies simultaneously, working independently in a fast-paced work environment while triaging calls, following established procedures, dispatching emergency personnel, and monitoring various notification systems. Dispatchers also provide clerical and customer service assistance within the Campus Safety Office throughout the academic year.

Responsibilities:

• Receive and triage phone calls
• Dispatch Safety Officers utilizing two-way radio system
• Dispatch UC EMS via two-way radio system and paging system
• Complete satisfactory performance audits
• Log all calls and routine activity in accordance with documentation policies
• Administrative Responsibilities:
• Assist with administrative and clerical tasks as assigned by Campus Safety Officers, Campus Safety Associates, or Student Affairs Staff

Qualifications:

• Must be a full-time student of Ursinus College with a minimum GPA: 2.5; Good academic and social standing with the college
• Professional demeanor; Good interpersonal, communication, and organizational skills 
• Ability to effectively deal with people in difficult situations 
• Ability to work on multiple tasks simultaneously 
• Remain calm in stressful situations
• Strong knowledge of campus and community resources
• Ability to work independently
• Ability to closely follow established policies and procedures
• Strong work ethic and commitment to job responsibilities
• Ability to type accurately and quickly on a computer

 Scheduling & Remuneration:

• Mandatory training sessions in August and January 
• Will require early return to campus
• Must observe one rotating shift (9pm-3am Friday or Saturday) for training
• Monthly staff meetings
• Two or more individual training sessions with Campus Safety Associates
• On-going training throughout the year – online or in-person
• Required Weekly Hours – Maintain a minimum of 6 hours per week
• Required Weekend Hours 
• Three or four shifts per semester

Other Duties:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.Job responsibilities and activities may be modified or changed at any time with or without notice.  Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job.

Ursinus EEO Statement

Ursinus is an EEO employer.  Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.

Equal Employment Opportunity Statement
Ursinus College is a selective, independent, co-educational, residential liberal arts college of approximately 1500 students located about 25 miles northwest of center city Philadelphia. With a diverse community of students, it is an expectation of all faculty to contribute to the inclusion, engagement, and success of all students. Ursinus is an EO/AA employer.  Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.