Junior Affiliate Analyst

LOCATION: 

The Junior Client Data Analyst position is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Some travel is required for client meetings or other internal meetings, conferences, etc. 
 

THE ROLE:  

The Junior Client Data Analyst will sit within the Client Services team and will work closely with various team stakeholders & leads to support global affiliate clients. The ideal candidate will bring 2+ years of experience, with a focus on analytics, reporting, and digital campaign tracking & attribution. This person will be responsible for owning all aspects of reporting across client accounts including standard weekly, monthly, and quarterly performance reporting along with managing ad hoc client requests. The ideal candidate will have a love of data and be energized through using data to find and explain the why. In addition, this person will have experience and understanding of how mobile app tracking and attribution works across digital channels and is actively engaged in the digital landscape as it relates to shifts that can impact performance tracking for our clients. The candidate should possess superior organization and prioritization skills, consistently exhibiting the ability to identify areas for process improvement and efficiently structuring their workload.  
 

TOP 5 JOB RESPONSIBILITIES: 

1. PROGRAM OPERATIONS – Project manages multiple campaigns operationally, maintaining appropriate and balanced focus on each. Displays consistent organizational skills and the ability to focus on and prioritize tasks based on client objectives. Organizes tasks by priority, creates efficient workflow, simplifying complex processes. Supports client team proactively and exhibits Excel & Improve mentality to provide supportive feedback and ideas for process & training improvement. Has excellent understanding of key risks to AP and client and proactively raises areas of concern.  
2. CLIENT REPORTING – Compiles standard weekly, monthly, and quarterly client performance reports, summarizing high level channel KPI’s. Proactively flags anomalies within the data that may impact program or partner performance. Manages incoming ad-hoc reporting requests, with some guidance needed from manager for complex requests. Owns & routinely updates managed reporting dashboards across various client campaigns.
3. NETWORK EXPERTISE – Build and maintain relationships with technical integration teams within our network and platform partnerships. Take initiative to understand the technical integration requirements for each network and platform partner, in addition to any technical tools or features our clients can use to increase efficiencies within their affiliate program.
4. CLIENT TROUBLESHOOTING– Step in as a subject matter expert to help troubleshoot technical issues that clients may experience with their affiliate program tracking. Communicate with client and account teams effectively via calls and email, providing guidance on what the potential technical issue could be and recommendations on how to remedy. Support technical issues through resolution, checking in often to ensure a solution has been found and implemented. 
5. LEADERSHIP & ACCOUNTABILITY – Follows the AP Way of Client Service Methodology, taking a team-oriented and solutions-oriented approach by collaborating with peers, brainstorming process improvements, and calmly handling complex matters. Is able to accept 360° feedback from all sources, including peers, clients, and partners and is eager to learn from both successes and failures. Participates in firm building when opportunities arise including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives.  
    

WHAT SUCCESS LOOKS LIKE: 

• By 3 Months… You have a solid understanding of the important KPIs across the affiliate programs you support. You can make connections between data points to help identify cause/effect on performance. You are able to execute day-to-day reporting operations across multiple affiliate programs including completing all weekly and monthly reporting for your client portfolio. You have clear understanding of program reporting needs, dashboard functions, and are identifying ways to further streamline reporting needs for program.
• By 6 Months…  You are consistently executing all aspects of reporting across your client portfolio. You understand your client’s business and can identify new ways to support gathering data & KPIs in an efficient manner. You are consistent