Salesforce Product Owner / Technical Specialist

Salesforce Product Owner / Technical Specialist, L9

Location: Remote

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

The Salesforce Product Owner / Technical Specialist will be responsible for end-to-end Salesforce administration and technical enablement for the ClearEdge platform. This includes managing configurations, maintaining system integrity, implementing automation, and partnering closely with analyst and business teams to translate operational needs into scalable technical solutions.

This role is ideal for a Salesforce resource who brings strong technical depth, collaborative problem-solving skills, and the ability to independently manage and evolve a complex platform.

The ClearEdge team is seeking a skilled Salesforce-focused technical resource to support and enhance the ClearEdge offering—an essential platform serving more than 45 active client accounts. This role will serve as a critical technical contributor responsible for maintaining platform stability, driving enhancements, and supporting ongoing business needs.

Key Responsibilities

Salesforce Administration

• Manage and maintain Salesforce packages, configurations, and system settings

• Optimize and streamline business processes to support ClearEdge operations

• Oversee user management, roles, profiles, permissions, and security settings

Automation, Development & Technical Enablement

• Build, refine, and consolidate automation using Salesforce Flow and other declarative tools

• Support Case Management processes and configuration

• Develop lightweight APEX solutions where needed (e.g., triggers, classes)

• Ensure system performance, scalability, and reliability across the platform

Operational Support & Enhancement Delivery

• Provide day-to-day support for analyst teams, addressing user requests and resolving technical issues

• Lead medium- and large-scale enhancements, ensuring alignment with business goals

• Maintain documentation and support release planning, testing, and deployment activities

Collaboration & Stakeholder Engagement

• Work closely with ClearEdge analysts to understand operational workflows and emerging needs

• Act as the primary technical liaison, ensuring business requirements are translated into effective solutions

• Collaborate with cross-functional teams to ensure seamless platform operations

Basic Qualifications:

• Minimum of 3 years of Salesforce administration experience

• Minimum of 1 year of Product Management / Product Ownership

• Salesforce Administrator Certification

Preferred Qualifications

• Demonstrated expertise with Salesforce Flow and declarative automation tools

• Familiarity with APEX or ability to collaborate with development partners

• Experience supporting complex operational platforms and/or Case Management functions

• Strong communication skills and ability to partner with both technical and non-technical stakeholders

• Ability to work US based hours to support analyst and business team schedules

• Experience within product ownership or hybrid admin/technical roles

• Prior involvement in platform enhancements, backlog refinement, or roadmap planning

• Exposure to enterprise-scale Salesforce environments with multiple in