Transfer Agency - Senior Associate

<p><span>The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries. </span></p><p> <br/><b><span>Job Description</span></b> <br/> </p><p><b><span>Principal Accountabilities</span></b> </p><ul><li><span>Day to day supervision of the Transfer Agency daily, weekly and monthly <span><span><span><span><span>deliverables  </span></span></span></span></span></span></li><li><span>Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries. </span></li><li><span>Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks. </span></li><li><span>Actively manage day to day relationship with the clients, escalating issues to their Manager when required. </span></li><li><span>Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures. </span></li><li><span>Ensure all incoming and outgoing investor cash monies are reconciled and verified against the investor documents for source of funds.</span></li><li><span>Participate on weekly client calls and provide updates on key focus areas (Upcoming activity planning, Investor cash related updates and projects)</span></li><li><span>Understand the nuances of Private Markets and the reporting required – Investor Closes, Distributions and Capital Calls.</span></li><li><span>Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals. </span></li><li><span>Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors. </span></li><li><span>Foster and act as a role model to build risk awareness within the team. </span></li><li><span>Proactively seek greater productivities in the team through process improvements &amp; automation where applicable. </span></li><li>Have knowledge of all systems required to lead a Private Markets Transfer Agency team (ISS, Investran, Investor Portal, MYSS and AIS My View).</li><li><span>Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training. </span></li></ul><p><span>Context of the role  </span></p><ul><li><span>The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists. </span></li><li><span>The Senior Associate has full accountability for the reviews it completes on work done by the A1’s &amp; A2’s. </span><br/> </li></ul><p><b><span>Relationships</span></b> </p><ul><li><span>Subordinates – Engage in one to one meetings with direct reports, coaching team members, point of escalation </span></li><li><span>Superiors – provide direct support for managers and regular status updates to managers. </span></li><li><span>External – Build client and investor relationship ensuring client deliverables are met. </span></li></ul><p> <br/><span> #IJ</span></p><p><span>#LI-HYBRID</span></p><p><b><span>Knowledge and Experience</span></b> <br/> </p><ul><li><span>Third level qualification and/or 2 years level experience in financial services industry  </span></li><li><span>Client Service experience preferred</span></li><li><span>Private Markets knowledge preferred.   </span></li><li><span>Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure. </span><br/> </li></ul><p><b><u><span>Why you should join us</span></u></b></p><ul><li>Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days</li><li>Supportive and encouraged hybrid work-life balance</li><li>Expansive inclusion, diversity and equity programme</li><li>Private medical insurance, health screenings, flu vaccinations and eye testing</li><li>Employee wellbeing and mental health support programme</li><li>Parental and caretaker support</li><li>Attractive pension plan</li><li>Life assurance and long-term disability support</li><li>Multiple local community volunteering opportunities</li><li>Profit sharing scheme</li></ul><p></p><p><a href="https://investors.statestreet.com/corporate-governance/speak-up-line/default.aspx" rel="noopener noreferrer" target="_blank"><span>State Street's Speak Up Line</span></a></p>