Dental Health Information Technology (EHR) Trainer [Level I]

Description

THE MISSION YOU WOULD BE A PART OF:

Become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

Elica Health Centers is looking for dynamic individuals to join our growing Health Information Technology team!

WHAT YOU'LL DO:

Under general supervision the Dental Health Information Technology (HIT) Trainer primary function is to coordinate and lead ongoing HIT and related systems training for staff and providers that are effective and timely. They will be responsible for understanding clinical requirements in an operational healthcare setting and translating those requirements into formal specifications to assist in the development of training materials, training content, and topics for on-going HIT systems training based on chart review and input from strategic internal partners, management and users. They will provide on-boarding EPIC and HIT systems training and subsequent training on system enhancement/upgrades and related work flows. The HIT Trainer must have the ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable practices.

The successful candidate will be willing and able to:

• Provides classroom, one-on-one and roaming support for end users, including support staff and clinicians.
• Provides hands-on initial and on-going training on the EHR system (EPIC) and related applications to both licensed and non-licensed staff.
• Support any new or upgrade implementation module(s).
• Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application training, and supporting go-live activities.
• Provides input into curriculum design/scripts for HIT training, including input for the development of training manuals.
• Collaborate in the development of necessary policies and procedures and will bring forward related issues that require resolution.
• Document and monitor new and existing workflows and their associated procedures.
• Provides feedback on HIT users’ competencies.
• Assist with tracking of end user attendance, course completion and testing.
• Conducts HIT operational audit as determined by management.
• Triages customer issues providing business/clinical HIT/IT support in specific areas such as patient encounters, patient scheduling, clinical workflows and business operations of EPIC.
• Responsible for the maintaining and monitoring of assigned error pools/queues including but not limited to Rx Errors, Open Charts, Orders, etc.
• Manage multiple projects/tasks simultaneously

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Compensation - Dependent Upon Experience

$27.00 - $35.00 an hour

BENEFITS:

At Elica, we know our employees work hard to meet the growing needs of the community around us. We are focused and dedicated to offer an exciting benefits package to qualifying full-time employees that supports your health, your family, and helps you plan for the future. Our benefits plan includes:

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Employer contribution of 80% towards premiums for both individual and family plans.
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program