Security Officer

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

Job Description

The Security Offer is responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

What you will be doing:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely
• monitoring security of building doors, service areas and delivery areas
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Relevant security experience or additional education in law enforcement is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Safety & Security (Hawaii Guard License)
• Additional certification(s) in Safety & Security will be an advantage (First Aid, CPR, AED)
• Valid Driver’s License

Additional Information

Hourly Rate: $27.73 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: