Business Resource Center Representative

The Position of Business Resource Center Representative will be Remote!

Summary
The Business Resource Center Representative is responsible for establishing and maintaining customer/branch relationships through the multiple platforms that are supported by the company, including the strategic accounts programs. Communicates with customers, suppliers, and internal stakeholders via phone, email, and web-based solutions throughout the entire order to remittance process. Acts as an extension and support arm of the company’s sales force to support region/business wide key initiatives and ensures customer satisfaction standards are met. Be an integral piece, early adopter, and proponent of the company’s expanding digital tools. Maintains and updates content on the digital platforms that are offered by Rexel USA.

 

What You’ll Do

• Monitor the 800# phone queue and support the Branch rollover calls
• Support the Webshop
• Manage the Chat inbox
• Manage the email inbox
• Work with the company’s manufacturer partners on purchase orders and obtain required information to keep items up to date on the company’s digital platforms
• Handle customer inquiries, process orders, and resolve customer issues promptly
• Directly support the development, implementation, and achievement key performance indicators focused on continuously improving the customer engagement and branch engagement experience
• Indirectly influence and encourage team members to drive focus on shared business resource center objectives
• Fulfill customer quotations on opportunities that come via inbox and phone
• Facilitate new customer leads
• Manage international inquiry orders
• Manage and update website content in support of digital team (Item addition, maintenance, and removal)
• Coordinate, facilitate, and promote aged inventory sales through external digital storefronts (Amazon, E-bay, etc.)
• Other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
 

What You’ll Need

• Bachelor's Degree or Equivalent
• 4+ years of experience without a degree
• Prior experience in the electric distribution industry a plus

Knowledge, Skills & Abilities

• Detailed knowledge of the company’s website, website items, and ordering process
• Understanding of the company’s procurement process for inbound material
• Understanding of how item cost works in the company’s Solar Eclipse platform
• Ability to communicate effectively with vendor partners daily
• Knowledge of Microsoft Tools (PowerPoint, Teams, Excel, Word)
• Problem solving skills with a strong attention to detail
• Ability to work on or with digital platforms
• Customer Service Focused with the ability to communicate written and verbally with customers from a wide variety of backgrounds
• Highly organized with the ability to manage tasks, multitask, and complete tasks within allotted timeline

 

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold    None
• Exposed to bio hazardous conditions    None
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations    None
• Exposed to electrical hazards; risk of electrical shock    None
• Handles or works with potentially dangerous equipment    None
• Travels to offsite locations    None

 

Physical Demands

• Sit: Must be able to remain in a stationary position    Frequently – 21% to 50%
• Walk: Mus