Senior Manager, Marketing & Design Operations

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Please Note: This a 100% onsite position reporting into our New York HQ Office 

If you’re a strategic thinker passionate about harnessing creativity to drive business growth, this is a fantastic opportunity for you!  We’re looking for someone who thrives in blending powerful communication and smart product marketing tactics into programming and systems to up-level customer and staff experiences. We are seeking a self-starter to spearhead our dynamic team, ensuring our creative endeavors not only meet the current demands but also further differentiate our offerings. This is a unique opportunity to shape the strategic direction of our brand, services, and operations.

The Senior Manager of Marketing & Design Operations will report to our Head of National Marketing & Design, and will enable the National Marketing & Design machine. The primary focus is retention and increasing the value of our services to our 29,000 customers. This role plays a crucial part in optimizing and enhancing our existing services and exciting our 700-person regional team members about those products & offerings through smart GTM activities. The secondary responsibility is to create ease & efficiency in our support operations. Positioned at the nexus of our centralized creative studio & regional field marketing organizations, this team member plays a crucial role in driving results via creative & service excellence.

Your Role and Impact:

• Strategic Leadership: You'll oversee staff-facing and agent-facing programming, developing strategies that enhance our reach and effectiveness. Your vision will guide the "Market the Marketing Team" activities, driving our go-to-market strategy, planning, and timeline with precision.
• Communication and Mobilization: A key part of your role will be mobilizing GTM activities pre- and post-launch, effectively socializing Creative roadmap initiatives and progress with cross-functional partners to ensure alignment and collaboration.
• Feedback Mechanization: You'll spearhead the collection and analysis of feedback from various regions, utilizing NPS/CSAT data to identify opportunities for improvement. Your partnership with Product and Engineering will address limitations, resolve issues, and manage feature requests, enhancing our offerings based on customer insights.
• Operational Excellence: Drive the operationalization and monetization of national offerings, analyzing regional custom requests to uncover new opportunities. You'll ensure consistency across our offerings, manage paid opportunities, and define a clear billing process for adherence.
• Project and Issue Management: Oversee and resolve regional issues, monitor design spend overages, and coordinate branding efforts and marketing integration for mergers and acquisitions.
• Process Improvement: Audit and optimize regional processes, roll out new processes ensuring full adoption, and maintain up-to-date knowledge bases to support adherence.

What We're Looking For:

• 5+ years of work experience in internal creative teams / creative agency environments 
• 3+ years of managerial and leadership experience
• Demonstrated track record of delivering business outcomes via creative solutions
• Extensive experience in leading internal communications, programming, and operational initiatives in a creative context
• Demonstrated ability to manage go-to-market strategies and cross-functional projects
• Strong analytical skills, with experience in feedback analysis and process optimization
• Proven track record in managing customer and operational escalations
• Excellent communication skills, capable of engaging effectively with diverse teams
• Experience with tools such as Workfront, Zendesk, or equivalent for project and issue management
• A strategic mindset, capable of seeing the big picture while paying attention to the finer details

The base pay range for this position is $150,000-$160,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holiday