Account Service Representative

Overview

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.

 

As an Account Service Representative, you’ll be on the front line of C Spire’s customer experience in one of our retail locations. You’ll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor-made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities

What You Will Do 

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation. 
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services. 
• Deliver exceptional customer service with integrity and enthusiasm in every interaction. 
• Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry. 
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support. 
• Represent the C Spire brand with professionalism, passion, and drive. 

Qualifications

What You Will Bring

You’ll bring a passion for technology, a dedication to results, and the drive to deliver unbeatable service to every customer who walks through our doors. 

In addition to that, we require: 

• One year of customer service or sales experience or a bachelor’s degree or equivalent. 
• Excellent communication skills. 
• A passion for technology and a commitment to staying current on new devices and plans. 
• Ability to work a full-time, irregular schedule that includes some evenings and Saturdays. 
• We will give special consideration to candidates who have: 
• Two or more years of experience in sales or in a customer-facing, fast-paced retail environment. 
• A proven track record of hitting goals and advancing professionally. 

What You Will Gain

 

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer: 

• Competitive Compensation Package 
• Blue Cross Blue Shield Health Insurance 
• Employee Stock Ownership Program 
• Tuition Assistance Programs 
• Complimentary Wireless Service & Device* 
• 401k Match 
• Teladoc Telemedicine 
• WellBeacon Wellness Program 
• Paid Talent Referral Opportunities 
• Tailored learning paths for every position 

Physical Requirements and Working Conditions 

 

Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen. 

*Complimentary wireless service and device available to team members in our wireless footprint.