SOC Operations Manager

SOC Operations Manager

The Opportunity:

We are seeking a SOC Operations Manager to lead day-to-day Security Operations Center (SOC) activities for 24x7 security monitoring, detection, response, and escalation functions. This role is responsible for managing SOC personnel, including Tier 1, Tier 2, and Tier 3 analysts, ensuring continuous operational readiness, process maturity, and service delivery excellence across all customer enterprise environments, including on-premises, hybrid, zero trust, and cloud environments. 

You will be responsible for workforce management, shift scheduling, analyst performance, incident response coordination, and operational reporting. The SOC Operations Manager acts as the designated point of contact for SOC operations, customer engagement, service delivery issues, and major incident escalations. The role requires strong leadership, operational management expertise, and a thorough understanding of modern security operations practices. Develop and maintain 24x7 staffing plans, shift schedules, on-call rotations, and surge support capabilities to ensure continuous monitoring and response coverage. The role will oversee Tier 1-3 analyst activities, manage incident handling processes, ensure adherence to SLAs and operational metrics, and drive continuous improvement initiatives across SOC operations. The SOC Operations Manager will coordinate with Threat Intelligence, Threat Hunting, Engineering, Vulnerability Management, and Incident Response teams to ensure effective detection, investigation, and remediation of cybersecurity threats.

Join us. The world can't wait.

You Have:

• 5+ years of experience supporting Security Operations Centers, Incident Response, or Cyber Defense Operations

• Experience managing SOC operations, including workforce planning, shift management, and analyst supervision 

• Experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, or security monitoring technologies 

• Knowledge of security monitoring, incident response, threat detection, escalation procedures, and cyber defense operations 

• Ability to coordinate and lead response activities during major cybersecurity incidents 

• Top Secret clearance

• Bachelor’s degree and 10+ years of experience in cybersecurity, or 13+ years of experience in cybersecurity in lieu of a degree

Nice If You Have:

• Experience developing SOC standard operating procedures (SOPs), playbooks, runbooks, and operational workflows 

• Experience with ServiceNow, Jira, or similar ticketing and workflow management systems 

• Experience managing analyst training programs, workforce development initiatives, and career progression plans 

• Ability to analyze operational trends and implement process improvements to enhance SOC effectiveness and efficiency

• Ability to brief technical teams, executives, and government stakeholders

• Possession of excellent written and verbal communication skills 

• CISSP, CISM, GSOM, GCIH, GCIA, GCED, Security+, or equivalent certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

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