Service Area Coordinator (Building a Pool)

Title: Service Area Coordinator (Building a Pool)
Division Name: Student Affairs
Department: University Housing Services
Campus Location: Normal, IL

Job Summary

The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Area includes 24/7/365 Front Desk Operations, Fitness Centers, and mailrooms. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24/7/365 on-call/duty rotation.

This is an entry-level position designed to progress within the field as such; this position has a 5-year limit.

Live-In accommodations are provided for the benefit of the employer in the performance of the duties assigned, and as such may be changed as needed. Apartments are 2 bedrooms; capacity varies and is designated by environmental health and safety

Additional Information

Essential Duties

Student Development
1. Administrative management of a residential service area of up to 3000 students.
2. Select, train, supervise, and evaluate service area student staff.
3. Provide leadership for service area operations of at least one residential complex, which can include Front Desks, Fitness Center, Mailroom, and Facilities.
4. Participates in University Housing initiatives (i.e. department wide programs, student leadership recruitment and selection, Homecoming, etc.).
5. Facilitate scheduled staff meetings.
6. Serve on a standing professional staff committee for University Housing Services.
7. Collaborate and maintain regular contact with campus partners.
8. Review and follow up on room and building work orders.
9. Serve as a resource person for area students and staff.
10. Identify and create opportunities for those in underrepresented groups to gain leadership and employment opportunities.

On Call Responsibilities
1. Should say 24/7/365 on-call/duty rotation.
2. Participate in resolving personal and/or community related conflicts.
3. Interpret and enforce university policies, procedures, and regulations.

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$3,657 per month

Required Qualifications

1. Bachelor's degree prior to start of position
2. Ability to travel between residential buildings and respond to critical incidents within ten minutes

Preferred Qualifications

1. Two (2) years part-time administrative work in the residence halls or campus activities.
2. Experience working in a university setting, residential life preferred.
3. Strong administrative and organizational skills; competent computer and Microsoft Office skills.
4. Strong problem solving skills.
5. Strong Work ethic.
6. Ability to provide student-centered and customer service orientation.
7. Strong oral and written communication skills and active listening skills.
8. Ability to accept change with a positive attitude.
9. Flexibility and adaptability to shift from one task to another.
10. Awareness and support of multicultural issues and diverse environments.

Work Hours

Monday - Friday, 8 – 4:30 p.m.; some evening and weekend required.

Functional Expectations