Social Services Assistant

DEPARTMENT:       Social Services

POSITION TITLE:  Social Services Assistant

STATUS:                   Non-Exempt, FT, 40 hours per week

PAY:                          $19.00/hour 

 

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

 

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

 

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

 

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent required.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention detail.
• Self-starter, takes initiative.
• Team player.
• Strong use of the English language in verbal and written communication.
• Excellent telephone skills.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Ability to work with a diverse population.
• Ability to adhere to TSA policy and procedure.
• Ability to maintain client confidentiality.
• Ability to adhere to mandatory reporting requirements.
• Customer service mindset with a compassionate approach to serving those in need.
• Demonstrate knowledge of general warehouse and food storage/handling procedures for safety requirements.
• Demonstrate knowledge of basic clerical work (i.e. alphabetizing, filing, creating new files as needed, preparing correspondence).
• Current food handler’s card, or obtain one within 30 days of hire.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check.
• Must have a valid Drivers License and be able to pass internal online driver safety course upon hire. 

 

SOFTWARE-RELATED SKILLS:

• Required: Microsoft Office
• Required: Knowledge of and practice using email operating system.
• Working knowledge of integrated database application and ability to use new software programs with basic training.

 

SCOPE OF POSITION:

• This position operates under the direct supervision of the Corps Officer, and is a key role in the operation of several Basic Assistance and Corps Programs of the Everett Corps. There are 2 primary areas of responsibility for this position: intake and warehouse.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The intake portion of this position will:

• Determine new and returning client eligibility.
• On a daily basis collect client intake forms and enter into Wellsky, ensuring that all data is accurate, timely and properly reported.
• Build new client files.
• Gather and help safeguard client information necessary for enrollment.
• Work within TSA and contract/grant guidelines to make appropriate referrals to the outside agencies ensuring that all necessary paperwork is completed and documented.
• Answer phones and take messages.

The warehouse portion of this position will:

• Sorting, storing and recoding in-king donations.
• Keep the warehouse clean and orderly.
• Label, date and rotate stock.
• Make daily food bags or boxes.
• Respectfully lead volunteers to complete program goals.
• Order food from Food Lifeline, VOA and other food providers.
• Assist with monthly stats and required reporting.
• Oversee and supervise volunteers and community service volunteers.
• Drive occasionally to pick up food or other supplies as needed.

 

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat